Document ID: TEC603780
Spec KB: Spectrum is unable to generate service desk tickets with the error as "Configuration file is missing. Unable to create Service Desk ticket"
Description:
Spectrum is unable to create service desk tickets automatically using SDNotifer and getting the error as below
Creating Service Desk ticket for alarm: xxxxxxxx-xxxx-xxxx-xxxx-00155d048d01
Missing configuration information. Please check your configuration file.
(Tue Dec 10, 2013, 15:30:49) - Configuration file is missing. Unable to create Service Desk ticket.
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Knowledge Document Link:
https://comm.support.ca.com/?legacyid=TEC603780