Document ID: TEC603941
SpecKB: Spectrum is not able to evaluate the Static Global Collection rule in service-desk-ticket-config.xml under SPECROOT custom svdsk config
Description:
When trying to Customize the ticket Creation for a particular Static Global Collection only
As below:
<sd-ticket>
<model-association>
<relation>0x1003a</relation>
<left-model-name>GlobalCollectionName</left-model-name>
</model-association>
<sd-problem-type>SD_Prob_Type</sd-problem-type>
<sd-userid></sd-userid>
</sd-ticket>
it is not working
Please select the following link for more information on this subject:
Knowledge Document Link:
https://comm.support.ca.com/?legacyid=TEC603941