CA Service Management

Happy Tuesday everyone.

Due to community member feedback from the January 2014 session on the new features of CA SDM 12.9, CA Support will be presenting a follow-up session on the new Advanced Availability (AA) feature that was introduced in CA Service Desk Manager 12.9. 

This session will focus on specific use cases, with CA Support providing both content and demonstration on how Advanced Availability can be used in real world environments. 

The three (3) AA use cases being focussed on will be:

1. Patching/routine maintenance
2. Customizations
3. Recovery from an outage/health servlet

We have an A-Team of presenters that will be sharing their 12.9 AA expertise!

This is definitely another session that you will not want to miss!

More information can be found on the Event section of the community site: https://communities.ca.com/web/ca-service-management-global-user-community/welcome.  Save the date using the calendar export there!

Paul_Coccimiglio:

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CA Support will be presenting a follow-up session on the new Advanced Availability (AA) feature that was introduced in CA Service Desk Manager 12.9. 

 

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Hello Everyone,

I highly recommend this topic! Advanced Availability is the feature that almost every SDM site should be looking into.

(Some have been waiting years for this!)

Join this session to find out more.

Thanks Paul.
 

(If there is a Q&A session, could you post it here?)

Kyle_R.

Paul_Coccimiglio:

Happy Tuesday everyone.

Due to community member feedback from the January 2014 session on the new features of CA SDM 12.9, CA Support will be presenting a follow-up session on the new Advanced Availability (AA) feature that was introduced in CA Service Desk Manager 12.9. 

This session will focus on specific use cases, with CA Support providing both content and demonstration on how Advanced Availability can be used in real world environments. 

The three (3) AA use cases being focussed on will be:

1. Patching/routine maintenance
2. Customizations
3. Recovery from an outage/health servlet

We have an A-Team of presenters that will be sharing their 12.9 AA expertise!

This is definitely another session that you will not want to miss!

More information can be found on the Event section of the community site: https://communities.ca.com/web/ca-service-management-global-user-community/welcome.  Save the date using the calendar export there!

This sounds like a great topic! Thanks for sharing this with the community Paul!