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multilanguage functionality in ca service 12.5

Question asked by satanik_dg on May 17, 2014
Latest reply on May 27, 2014 by staja10

Hello all,

i want to enable the multilanguage functionality in ca service desk 12.5:

details: where customer is  asking for  a multilanguage option available as user selection that could change both form labels and product data.

that is when 1. by choosing "employee(eng)" role i will see "open" under the label "ststus" in an incident detail.

2. by choosing "employee (ita)" role i will always see "open" (the customer would like to see "Aperto") under the label "stato" in an incident detail.

pls help

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