IT Process Automation

  • 1.  Ping operator fails

    Posted May 20, 2014 09:10 AM

    I have used the ping operator successfully before.  I am unsure of how it works though because I am seeing failures sometimes in the process, yet I'm able to ping the machine from my own workstation successfully.  The operator returns Process.Ping_Host_1.isHostReachable is false.  Am I correct that this operator runs from the agent? 



  • 2.  RE: Ping operator fails

    Posted May 20, 2014 02:10 PM
    Hi Heidi,

    Outside of a few operators that must run on Orchestrators, all other operators (including Ping) can run on an Orchestrator or an Agent. This is configured under the Execution Settings page for the operator.

    While I am not sure why, note that the Ping operator uses the Echo protocol instead of the ICMP protocol. If you ping manually from your own workstation, chances are that it is ICMP so there is a difference between the two.

    https://en.wikipedia.org/wiki/Echo_Protocol

    Thanks,
    Tom