DX Application Performance Management

Hi Experts,

We have installed APM 9.5 and used the CustomEmailer1.1 available on community itself.

When I try to execute the CustomEmailer.cmd from the shell command action in Introscope. I don't get any emails afterwards.

Following is the update I get in logs(Verbose Mode):

INFO   | jvm 1    | 2014/06/03 13:00:46 | 6/03/14 01:00:46.196 PM IST [INFO] [Alarm Pooled Worker] [Manager.Action] Action "Email Test" successfully executed shell command "E:\email\CustomEmailer.cmd"

I've attached the CMD file and email.properties file for your reference.

CMD File

set JRE_HOME="E:\Program Files\CA APM\Introscope9.5.2.0\jre"
set EM_HOME="E:\Program Files\CA APM\Introscope9.5.2.0"
%JRE_HOME%\bin\java -jar %EM_HOME%\CustomEmailer.jar %EM_HOME%\%1 %2 %3 %4 %5 %6 %7 %8 %9 %10 %11 %12 %13 %14 %15 %16

email.properties

custom.message=A problem on System {1} has detected {2:5} and {3} or {2}
custom.message.title=CA APM Alert{1}
alert.recipient=jitesh.udwani@gridinfocom.com
debug=false

# Host whose mail services will be used
# (Default value : localhost)
mail.host=192.168.1.246

# Return address to appear on emails
# (Default value : username@host)
mail.from=noreply@gicad.com

# Other possible items include:
# mail.user=
# mail.store.protocol=
# mail.transport.protocol=
# mail.smtp.host=
# mail.smtp.user=
# mail.debug=

We have also checked the SMTP server by sending a "Simple SMTP Mail Action". And It works fine through that.

Kindly suggest.

Thanks,

Jitesh

Save yourself a lot headache and contact your CA Sales or Services rep and ask for a copy of Extended Email Alert Action FieldPack.

The FieldPack you're using as an attempt to provide a better mechanism to provide a custom message, but is complicated by using the custom shell action.

The FP I mentioned will look and work just like any other alert action in Introscope.

If you look at this question, I have posted a screenshot of what the extended email action looks like: http://goo.gl/Ov3W2J

Hello Jitesh, 

Do you have the link for download the CustomEmailer.jar?

I'm looking something that provided this kind of functionalities,

contacted the CA's seller but without success at the moment.

Thanks,

Richard

The files are available in the community documents, but I'd suggest you instead contact your CA Sales or Services rep and get a copy of the Extended Email Alert Action.

Try running the FP in DEBUG mode so you can see what it being sent by the JAR file.