Symantec Access Management

It looks the Policy Server is not able to fetch the query. You might take a look at the start of the Policy Server how many objects are loaded from the Policy Store and see if there is anytime out.

Patrick

indeed, look at :

[23426/22][Mon Jun 02 2014 01:07:57][CA.XPS:LDAP0014][ERROR] Error occurred during "SearchExt" for "(xpsNumber=*)", text: Timed out
[23426/22][Mon Jun 02 2014 01:07:57][CA.XPS:XPSIO008][INFO] 0 object(s) loaded from the Policy Store.
 

it is already starting in an unknown state

You might check this technote :

https://support.ca.com/irj/portal/kbtech?docid=586861

Regards,

Patrick