We had been facing DB connectivity issue with Clarity lately. App and BG run on seperate servers. A couple of weeks ago, it was the bg service which stopped processing the jobs and last evenning it was the Clarity app which stopped responding. The bg and app windows services itself were running, although it stopped processing anything.
Looking at the logs for both app and bg, I see the following errors:
From app logs:
ERROR 2014-06-11 19:27:36,878 [Niku Cache Monitor Thread] persistence.PersistenceController (clarity:none:none:none) Exception due to DB Connection failure
Has anyone faced similar issues before? Is network the only cause of the error? I have checked Clarity processes and jobs and there has not been any long running XOG actions or jobs which could potentially cause this. On top of this I see a lot of following errors in the logs: