Hi, I had sent an email with attachment thru my hotmail. This email was supposed to be captured silently since it had trigger a policy. However due to the error below in the activity log, the event was not upload to the Orchestria server. From the error message, it seems that the Orchestria client not able to populate the attachment that sent thru webmail. Dec 09, 2009 11:28:40 AM ONMMMMI\xxxxx W0334 Failed to populate attachment. Event title: ' ', Filename: 'c:\fakepath\17aon01615d.pdf', Error: 0x80070003 (The system cannot find the path specified. ). I could not locate any solution related to this issue from CA knewledge base. Appreciate if anyone can provide some information. Thanks.Regards, Cw
- ca.portal.admin Jan 7, 2011 9:05 PMCW, If you could give us a little more information about the environment it would be helpful. Which version of DLP are you running and where is the message being captured at? Also, can you let us know which browser you were using when you created the message in hotmail. It could be, if the browser is IE8, that you are running into a security feature there where it does not return the contents of an 'Input type=file" element on a web page. For more information you can refer to: http://msdn.microsoft.com/en-us/library/ms535128(VS.85).aspx Apparently this is part of the latest HTML spec and it is designed to not give away details of the clients file system. Unfortunately there is no work around for this at the moment and this same issue has been reported to Microsoft by other vendors who rely on the same functionality. At this time we don't know if this will be addressed by Microsoft or not. If this is not the case, please advise us accordingly so we can review it. Regards,Scott HutchingsCA Technical Support Message Edited by S_Hutchings on 12-09-2009 04:53 PM [left]
- Cw @ ca.portal.admin on Jan 7, 2011 9:05 PMScott, I'm running Orchestria 6.0 and the message is being captured in the activity_2009????????.log at C:\Documents and Settings\All Users\Application Data\Orchestria\Active Policy Management\data\log. You are right. I'm using IE 8. I checked my IE settings and the particular setting that mentioned in the Microsoft article is diabled. Thanks. Regards, Cw
- ca.portal.admin @ Cw on Jan 7, 2011 9:05 PMCW, IE8 is definitely the factor here and official support for IE8 is available with version R12 of the CA-DLP product. In the meantime there is a workaround available. Tracking ID 528-14 IE client agents fail to analyze file uploads on Internet Explorer 8 machines______________________________________________________________________________ On computers running Internet Explorer 8, by default the CA DLP Internet Explorer client agent cannot apply policy to files being uploaded to a Web site (including files sent as attachments to Webmails such as Hotmail or Gmail). The problem is caused by a security feature built into Internet Explorer 8. To work around this problem and ensure that policy is applied to file uploads in Internet Explorer 8, you can edit the Internet Options on users' workstations. Specifically, you need to edit the Security Settings for the Internet zone. In the 'Security Settings - Internet Zone' dialog, you must enable the 'Include local directory path when uploading files to a server' setting. By default, this setting is disabled. However, we acknowledge there are potential security risks with this workaround and we are currently investigating an alternative fix. Regards,Scott HutchingsCA Technical Support