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SLA monitoring

Question asked by JohnGregg on Jan 20, 2011
Latest reply on Jan 23, 2011 by VLu
Hello all,

Is Wily able to tell me things like "92% of calls to service foo met SLA yesterday?" I know how to get averages, mins, maxes, counts, etc, but I'm not sure whether Wily can give me the detail I'm looking for.

thanks

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