AnsweredAssumed Answered

SLA monitoring

Question asked by JohnGregg on Jan 20, 2011
Latest reply on Jan 23, 2011 by VLu
Hello all,

Is Wily able to tell me things like "92% of calls to service foo met SLA yesterday?" I know how to get averages, mins, maxes, counts, etc, but I'm not sure whether Wily can give me the detail I'm looking for.