Incident to Project Conversion

Discussion created by Maddineni on Mar 19, 2011
Latest reply on Mar 25, 2011 by Maddineni

We are facing a problem while we are converting Incident to Project.

Idea to Project conversion is working fine,but Incident to Project conversion is not working.

Below are the steps we are following to convert Incident - > Project .

1.Created Mapping file with custom attributes & out of the box attributes
2. Xog in to clarity successfully
3. Verified odf_object_mappings table and i can able to see the mappings
4. Restarted the clarity services
5. Tried to convert Incident -> project but few out of the box attribute/s values are reflecting on Project screen/instance but not even a single custom attribute value is not getting reflected on project screen.

are we missing any steps during the above process?

please help us.

Thanks in advance.