Yes I read the documentation. After reading the simple instructions, coping files basically, it did work. The changes I was making to the gif file showed up the first few times, but as I was tweaking them, the changes stopped appearing on the screen.
I called CA support. They actual told me they don't support the instructions in the installation manual that involve custom login screens. If you read the instructions it is pretty basic stuff. Make a back-up of the current files and then replace the old files with your files, making sure they are the same name and size. No problem right. What they fail to mention is that the images are also stored in a very long temp path. So for some reason these files where not getting cleared out from the temp directory. When I made changes in the directory supplied by the instructions, my changes did not show up. At the time I didn't know about the temp directory. I tried restarting the app and my PC to clear the cache. No luck. I just stumbled onto the temp directory while doing a search for my files. The images are kept in four different directories. So now I don't know which files are which. I got a call from CA, so I asked about these temp directories. I was told they are caching directories and should be cleared out each time I restart a Clarity session. They aren't. Hopefully I can get back to this after I get my DB upgrade issue resolved. I believe if the files in the temp directory don't update with my changes I can just delete them each time. Not a big deal, just wish the instructions mentioned these temp files. I guess if things worked the way they are supposed to they don't need to mention them.