AnsweredAssumed Answered

CA Service Cat HowTo send reminder emails to approvers

Question asked by GHerber on Apr 7, 2011
Latest reply on Apr 27, 2011 by Tom_Kouhsari
I'm new to Srv Cat and have been asked to setup a daily process for service requests in the 'pending approval' state to send reminder emails to the approver(s). After reviewing the documentation it looks like IT PAM might be the place to start. But being new to the application I am unsure. Does anyone have guidance to offer? Thanks in advance.