Symantec Access Management

  • 1.  How to get more DEBUG information when Installer is failling ?

    Posted Jun 06, 2011 08:32 AM

    Maybe one TIP that a lot of people knows but always useful to debug installation problems.

    Debugging a Win32 installer

    To view or capture the debug output from a Win32 installer, hold down the <CTRL> key immediately after launching the installer and until a console window appears. Before exiting the installer, copy the console output to a text file for later review.

    Debugging a Unix/Linux installer

    To capture the debug output from the Unix command line developers need to perform the following: enter one of the following (based on which shell) at the command line prior to executing the installer:

    export LAX_DEBUG=true or setenv LAX_DEBUG true or LAX_DEBUG=true or set LAX_DEBUG or whatever would be appropriate for the Unix shell.

    Then run the installer. The output that is produced should help debug the installer.



  • 2.  RE: How to get more DEBUG information when Installer is failling ?

    Posted Jun 22, 2011 03:23 PM
    To further elaborate on "Debugging a Win32 installer", the CTRL key must be pressed in a specific timing.

    When you run the installer, the first thing it does is to extract the files to the TEMP folder.
    This will appear as a progress bar on the installer screen.
    The CTRL key must be pressed before the progress bar reaches 100% and the key has to be pressed down until it reaches 100% and the debug window appears.
    Pressing the CTRL key after the progress bar would have no effect.