AnsweredAssumed Answered

Error on heirarchy Tab - SER-0104: The heirarchy was not retrieved

Question asked by sh123 on Jul 5, 2011
Latest reply on Jul 14, 2011 by kkkjeff
Browser IE8, Clarity 12.0.0
Error when clicked on a Program from the Hierarchy Tab.

Cleared cookies and Temporay Internet files and opened a new browser but that did not solve the issue.

1. Open a Program.
2. Click on Hierarchy Tab.
3. Click on Program from Hierarchy Tab, which should take back to Properties tab and instead gets an error on the heirachy tab - SER-0104: The heirarchy was not retrieved.

Please help.
Thanks in advance.