CA Support Team doesn't support GCMonitor field extension?

Discussion created by VLu on Jul 7, 2011
Latest reply on Jul 7, 2011 by Hiko_Davis
I opened a ticket with CA about GCMonitor and was told they don't support GCMonitor because it is a field pack. Is GCMonitor a field pack? Are field extensions the same as field pack?

Anyone here can help me on GCMontior (see below)? The three metrics I used most are Bytes in Use, GC Invocation Per Interva Count, GC Time Per Interval (ms). The last two metrics belongs in the GCMonitor extension. The problem is sometime we get data and sometime we don't get data for the last two metrics, as indicated in the attached screen shot. It is grayed out. What do I have to do to guarantee these two metrics always get data?