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IM R12 and custom reports with Crystal

Question asked by jrlammon on Jun 17, 2009
Latest reply on Dec 29, 2009 by jrlammon
Has anyone used the Crystal Reports facilities delivered with CA IM R12 to create custom reports?Not being a Crystal (or Business Objects) expert.... we are finding the tools a bit difficult to use.Is there a good primer for using the BusObj. tools to (1) connect to the IM production database, and (2) extract data from the IM database, and (3) produce reports ?