Hi Ashutosh, I checked with someone who knows Actuate setup fairly well and below is his reply. Please note Actuate 9 is the supported version at this time. Regards,Chris Not certain but looks like a database connection issue. Have them test the connection, using ping and tnsping between the Actuate reports server box and the Clarity database. The same credentials used to tnsping should be reflected in the NSA Reporting tab.