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Using Clarity to support a Service Model

Question asked by AndreaMc on Jan 5, 2010
Latest reply on Jan 8, 2010 by AndreaMc
We are thinking of retooling Clarity to support a service model in our IT department.Right now we are doing straight up Resource Management with Requisitions - the requisitions are filled with a specific person.  This is what we would like to do...  Create a catalog of services with a resource type other than labour (expense?).PMs softbook a service onto their projects and send in a requisition.The requisition would be forwarded to the manager of the service, who would hardbook the service.Through the process, a task would be created on the project associated with the service.   A custom field on the task would record the requesting project.The team on the service project would report time to the task.The timesheets would be approved by both the service manager and the manager of the requesting project.Through the magic of portlets, we could report the actuals against the requesting project.  So... here are my questions...Is there a clean way to create a new task from a requisition process?Is there a neater way to do this?  Thanks...Andrea    

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