Clarity

 Hi,  I have created an attachment attribute on Cost Plan Object and could able to add to the Edit View.When i go to cost plan and attach some file and click on save it is throwing the following error:  Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator  All other document managers (upload edit checkin ) are working good.  Does any one came across this scinarion?  Regards,Durga Chintaluri  

Hi All,
 
Any input here for Durga?  If not you may want to log an issue with Support to see if they have seen before.
 
Regards,
Chris

Hi, whenever you get the "Error 500 - Internal Server Error" you need to look in the log files (app_niku.log etc) on the Clarity application server that generated the error.  The error message in there might tell you more information (but is of a technical nature, usually a java dump of some sort).   If you raise a case with support they will ask you to extract the log files anyway so you might as well look there first!  If you can find the error in the log file and post it here, someone might be able to help!   (but no harm in raising with CA support as well - thats why you pay a support fee :-) )  Dave.

 Hi Dave,   It is throwing the following exception when i tried to upload a file in Cost plan Edit View.     It is working for when i tried to upload files to project document manager.   ERROR 2010-03-19 13:13:18,105 [http-443-Processor8] object.ODFAbstractObjectImpl (CHINTD:7031022__6b82caed:revmgr.costplanPost) Could not save document C:\W_RM_STG_VW.txt exception com.niku.union.odf.exception.ODFException: Unable to create attribute attachment folder
ERROR 2010-03-19 13:13:18,105 [http-443-Processor8] service.ODFService (CHINTD:7031022__6b82caed:revmgr.costplanPost) processRequest Exception
com.niku.union.odf.exception.ODFException: Error writing file C:\W_RM_STG_VW.txt to file system  On the application it is throwing :Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator..  Regards,Durga Chintaluri  

Hi,did you solve your issue?I'm experiencing the same problem with a simple custom object i created just to test the attachment attribute feature.My goal is to attach a  xls  file to every istance of the custom object I created,  in order to allow to a process (started at istance creation)  to  read data from  the attachment using a custom jar.  The following is the error in the log.  Thank you.  Marino  ERROR 2010-05-05 11:43:24,892 [http-80-Processor4] object.ODFAbstractObjectImpl (admin:37545253__-2944b728:odf.customObjectInsertAndClose) Unable to create attribute attachment folder
java.lang.ArrayIndexOutOfBoundsException: 0
 at com.niku.odf.object.ODFAbstractObjectImpl.getFolderId(ODFAbstractObjectImpl.java:3092)
 at com.niku.odf.object.ODFAbstractObjectImpl.processNewAttachment(ODFAbstractObjectImpl.java:2800)
 at com.niku.odf.object.ODFAbstractObjectImpl.processAttachments(ODFAbstractObjectImpl.java:2612)
 at com.niku.odf.object.ODFObjectImpl.insert(ODFObjectImpl.java:2043)
 at com.niku.odf.object.ODFObjectImpl.insert(ODFObjectImpl.java:1964)
 at com.niku.odf.service.ODFUpdateServiceBinding.process(ODFUpdateServiceBinding.java:105)
 at com.niku.odf.service.ODFService.doProcess(ODFService.java:183)
 at com.niku.odf.service.BaseODFService.processRequest(BaseODFService.java:109)
 at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:759)
 at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:213)
 at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:195)
 at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1323)
 at com.niku.union.web.PortletController.processProcessActionRequest(PortletController.java:229)
 at com.niku.union.web.PortletController.processRequest(PortletController.java:156)
 at com.niku.union.web.WebActionController.processAction(WebActionController.java:1090)
 at com.niku.union.web.WebActionController.processRequest(WebActionController.java:170)
 at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:319)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:121)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:29)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
 at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:495)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
 at java.lang.Thread.run(Thread.java:595)
ERROR 2010-05-05 11:43:24,892 [http-80-Processor4] object.ODFAbstractObjectImpl (admin:37545253__-2944b728:odf.customObjectInsertAndClose) Could not save document C:\Documents and Settings\AdminCLA\Desktop\New Text Document.txt exception com.niku.union.odf.exception.ODFException: Unable to create attribute attachment folder
ERROR 2010-05-05 11:43:24,892 [http-80-Processor4] service.ODFService (admin:37545253__-2944b728:odf.customObjectInsertAndClose) processRequest Exception
com.niku.union.odf.exception.ODFException: Error writing file C:\Documents and Settings\AdminCLA\Desktop\New Text Document.txt to file system
 at com.niku.odf.object.ODFAbstractObjectImpl.processNewAttachment(ODFAbstractObjectImpl.java:2903)
 at com.niku.odf.object.ODFAbstractObjectImpl.processAttachments(ODFAbstractObjectImpl.java:2612)
 at com.niku.odf.object.ODFObjectImpl.insert(ODFObjectImpl.java:2043)
 at com.niku.odf.object.ODFObjectImpl.insert(ODFObjectImpl.java:1964)
 at com.niku.odf.service.ODFUpdateServiceBinding.process(ODFUpdateServiceBinding.java:105)
 at com.niku.odf.service.ODFService.doProcess(ODFService.java:183)
 at com.niku.odf.service.BaseODFService.processRequest(BaseODFService.java:109)
 at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:759)
 at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:213)
 at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:195)
 at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1323)
 at com.niku.union.web.PortletController.processProcessActionRequest(PortletController.java:229)
 at com.niku.union.web.PortletController.processRequest(PortletController.java:156)
 at com.niku.union.web.WebActionController.processAction(WebActionController.java:1090)
 at com.niku.union.web.WebActionController.processRequest(WebActionController.java:170)
 at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:319)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:121)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:29)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
 at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:495)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
 at java.lang.Thread.run(Thread.java:595)
Caused by: com.niku.union.odf.exception.ODFException: Unable to create attribute attachment folder
 at com.niku.odf.object.ODFAbstractObjectImpl.getFolderId(ODFAbstractObjectImpl.java:3099)
 at com.niku.odf.object.ODFAbstractObjectImpl.processNewAttachment(ODFAbstractObjectImpl.java:2800)
 ... 37 more
Caused by: java.lang.ArrayIndexOutOfBoundsException: 0
 at com.niku.odf.object.ODFAbstractObjectImpl.getFolderId(ODFAbstractObjectImpl.java:3092)
 ... 38 more

I think someone should log an issue with Support and then post the resolution here.
 
Thanks,
Chris

Hi

We upgraded our system from clarity 8.1.0 to 8.1.5 solved that issue.
So, that should be a bug in 8.1.0.

Regards,
Durga Chintaluri