AnsweredAssumed Answered

Export to power point “Overview� Page gives “500 – internal server

Question asked by SonalVaidya on Mar 23, 2010
Latest reply on Mar 29, 2010 by SonalVaidya
Hi Gurus,  In our development application Export to power point “Overviewâ€? Page gives “500 â€" internal server errorâ€? in Clarity R12 FP 05.Has anyone encountered same problem?  App-niku log file says (lots of java stuff….) -  ERROR 2010-03-24 13:25:37,083 [http-80-Processor4] web.WebControlServlet (admin:28855108__-115da064:prodpack.dashboardExport) Action request error for request: /niku/app?action=prodpack.dashboardExport&pageId=npt.overview&url=/niku/app%3Faction%3Dnpt.overview&&instance_id=-1&format=pptxcom.niku.union.web.WebException: java.lang.NullPointerException                       at com.ca.clarity.prodpack.activestatusreport.DashboardExport.buildPage(DashboardExport.java:104)                       at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:410)                       at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)                       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)                       at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)                       at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:73)                       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)                       at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)                       at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:29)                       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)                       at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)                       at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)                       at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)                       at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)                       at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)                       at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:495)                       at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)                       at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)                       at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)                       at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)                       at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)                       at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)                       at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)                       at java.lang.Thread.run(Thread.java:595)Caused by: java.lang.NullPointerException                       at com.ca.clarity.prodpack.activestatusreport.clarity.ClarityGridData. (ClarityGridData.java:65)                       at com.ca.clarity.prodpack.activestatusreport.ReportService.getGridData(ReportService.java:116)                       at com.ca.clarity.prodpack.activestatusreport.DashboardExport.processPortlet(DashboardExport.java:258)                       at com.ca.clarity.prodpack.activestatusreport.DashboardExport.processPage(DashboardExport.java:170)                       at com.ca.clarity.prodpack.activestatusreport.DashboardExport.processPortlets(DashboardExport.java:135)                       at com.ca.clarity.prodpack.activestatusreport.DashboardExport.buildPage(DashboardExport.java:99)                       ... 23 more  In which area I should investigate? Any suggestion??  Regards,Sonal

Outcomes