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Measure performance of Service Desk with introscope

Question asked by agcoliveira on Jun 23, 2014
Latest reply on Jun 27, 2014 by agcoliveira



I need to measure of the performance of Service Desk. For example, how can I measure the opening of a register and know the average response time of this?


In the frontends I found the "Welcome to Computer Associates" (see picture in attachment).What is this? What is it allows to measure? Collects metrics about what?


Thank you very much.