IT Process Automation

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Is there any way to attach the email/doc file under the "attachment" tab in the CA service desk ticket

  • 1.  Is there any way to attach the email/doc file under the "attachment" tab in the CA service desk ticket

    Posted Jul 16, 2014 04:32 AM

    Is there any way to attach the email/doc file under the "attachment" tab in the CA service desk ticket; to avoid the manual task of attaching the same.



  • 2.  Re: Is there any way to attach the email/doc file under the "attachment" tab in the CA service desk ticket
    Best Answer

    Posted Jul 23, 2014 01:33 PM

    Yes, I just uploaded an example for you here: Create Attachment.xml