I recently had something like this. reproduced last night for CA and can share with you....minus, ofcourse, some things like IP, Agent/Server Names, and since i'm not positive we want the company initials out, which is what flips case, i've removed that but noted the case.
You can look for similar transactions in your environment.
Use the affwebservices log to get the transaction id
AffWebServices Log:
[1812/3624][Thu Jul 17 2014 15:28:03][SSO.java][ERROR] Transaction with ID: a6138e70-f6975a2e-da189c46-4ddfa39d-d6b8b5ee-a failed. Reason: NO_PROVIDER_INFO_FOUND
[1812/3624][Thu Jul 17 2014 15:28:03][SSO.java][ERROR] No SAML2 provider information found for SP https://<company initials in upper case>.sharefile.com/saml/info.
Corresponding Inputs in Policy Server Trace (AKA Profiler) Log that shows this is a result of case sensitivity in the Policy Server (that I feel should not be present in the Policy Server)
Good Transaction:
[07/17/2014][15:37:10.381][3524][4524][00:00:00.000000][][CServer.cpp:1350][ThreadPool::Run][][][][][][][][][][][][][][<ip restricted>][49900][][Dequeuing a Normal Priority message, from IP <ip restricted> with Port No 49900. Current count is 0][]
[07/17/2014][15:37:10.381][3524][4524][][][CServer.cpp:5725][CServer::ProcessRequest][][][][][][][][][][][][][][][][][Enter function CServer::ProcessRequest][]
[07/17/2014][15:37:10.381][3524][4524][][][SmAuthUser.cpp:1328][CSmAuthUser::CSmAuthUser][][][][][][][][][][][][][][][][][Enter function CSmAuthUser::CSmAuthUser][]
[07/17/2014][15:37:10.381][3524][4524][00:00:00.000000][][SmAuthUser.cpp:1371][CSmAuthUser::CSmAuthUser][][][][][][][][][][][][][][][][][Leave function CSmAuthUser::CSmAuthUser][]
[07/17/2014][15:37:10.381][3524][4524][][][Sm_Az_Message.cpp:152][CSm_Az_Message::ProcessMessage][][][][][][][][][][][][][][][][][Enter function CSm_Az_Message::ProcessMessage][]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][][][][][][][][][][][][][][][][][Receive request attribute 208, data size is 15][*<ip restricted>]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][][][][][][][][][][][][][][][][][Receive request attribute 221, data size is 60][000080fe000000008d12f328e403ef53-0888-53c825e5-0930-013854c9]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][<agent name restricted>][][][][][][][][][][][][][][][][Receive request attribute 200, data size is 14][<agent name restricted>]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][<agent name restricted>][][][][][][][][][][][][][][][][Receive request attribute 217, data size is 31][https://<server name restricted>]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][<agent name restricted>][][][][][][][][][][][][][][][][Receive request attribute 201, data size is 279][/siteminderagent/redirectjsp/redirect.jsp?SPID=https://<lower case company initials>.sharefile.com/saml/info&ProtocolBinding=urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST&RelayState=https://<lower case company initials>.sharefile.com/saml/info&SMPORTALURL=https%3A%2F%2F<server name restricted>%2Faffwebservices%2Fpublic%2Fsaml2sso]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][<agent name restricted>][][][][][][][][][][][][][][][][Receive request attribute 202, data size is 3][GET]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][SmMessage.cpp:514][CSmMessage::ParseAgentMessage][<agent name restricted>][][][][][][][][][][][][][][][][Receive request attribute 134, data size is 5][FALSE]
[07/17/2014][15:37:10.381][3524][4524][][s127/r2][Sm_Az_Message.cpp:199][CSm_Az_Message::ProcessMessage][<agent name restricted>][][][][][][][][][][][][][][][][** Received agent request.][]
[07/17/2014][15:37:10.381][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:10.381][3524][4524][][][Sm_Az_Message.cpp:381][CSm_Az_Message::AnalyzeAzMessage][][][][][][][][][][][][][][][][][Enter function CSm_Az_Message::AnalyzeAzMessage][]
[07/17/2014][15:37:10.381][3524][4524][00:00:00.000000][][Sm_Az_Message.cpp:389][CSm_Az_Message::AnalyzeAzMessage][][][][][][][][][][][true][][][][][][Leave function CSm_Az_Message::AnalyzeAzMessage][]
[07/17/2014][15:37:10.381][3524][4524][][][IsProtected.cpp:44][CSm_Az_Message::IsProtected][][][][][][][][][][][][][][][][][Enter function CSm_Az_Message::IsProtected][]
[07/17/2014][15:37:10.381][3524][4524][][][IsProtected.cpp:67][CSm_Az_Message::IsProtected][<agent name restricted>][][][][][][][][][][][][][<ip restricted>][][][Received request from agent, check agent api version.][1536]
[07/17/2014][15:37:10.381][3524][4524][][][IsProtected.cpp:90][CSm_Az_Message::IsProtected][<agent name restricted>][/siteminderagent/redirectjsp/redirect.jsp?SPID=https://<lower case company initials>.sharefile.com/saml/info&ProtocolBinding=urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST&RelayState=https://<lower case company initials>.sharefile.com/saml/info&SMPORTALURL=https%3A%2F%2F<server name restricted>%2Faffwebservices%2Fpublic%2Fsaml2sso][][][][][][][][][][][][https://<server name restricted>][][][Starting IsProtected processing.][]
[07/17/2014][15:37:10.381][3524][4524][][][SmAuthorization.cpp:504][CSmAz::IsProtected][][][][][][][][][][][][][][][][][Enter function CSmAz::IsProtected][]
[07/17/2014][15:37:10.381][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:10.396][3524][4524][][][SmAuthorization.cpp:569][CSmAz::IsProtected][][/siteminderagent/redirectjsp/redirect.jsp?spid=https://<lower case company initials>.sharefile.com/saml/info&protocolbinding=urn:oasis:names:tc:saml:2.0:bindings:http-post&relaystate=https://<lower case company initials>.sharefile.com/saml/info&smportalurl=https%3a%2f%2f<server name restricted>%2faffwebservices%2fpublic%2fsaml2sso][][][Redirectjsp_Protection][][][][][][][][][][][][Resource is protected by realm.][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.015600][][SmAuthorization.cpp:571][CSmAz::IsProtected][][][][][][][][][][][Realm][][][][][][Leave function CSmAz::IsProtected][]
[07/17/2014][15:37:10.396][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:10.396][3524][4524][][][SmAuthHtml.cpp:114][SmAuthQuery][][][][][][][][][][][][][][][][][Enter function SmAuthQuery][]
[07/17/2014][15:37:10.396][3524][4524][][][SmAuthHtml.cpp:157][SmAuthQuery][][][][][][][][][][][][][][][][][Use Relative Target enabled for HTML form Scheme][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.000000][][SmAuthHtml.cpp:241][SmAuthQuery][][][][][][][][][][][0][][][][][][Leave function SmAuthQuery][]
[07/17/2014][15:37:10.396][3524][4524][][][Sm_Az_Message.cpp:400][CSm_Az_Message::SendReply][][][][][][][][][][][][][][][][][Enter function CSm_Az_Message::SendReply][]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 150, data size is 39][03-dd07129a-e9fc-483a-a25a-e9ee9e571260]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 204, data size is 39][06-ccf5c2ed-a7f9-47a3-b548-34244ac82880]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 203, data size is 22][Redirectjsp_Protection]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 219, data size is 8][33554433]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 220, data size is 33][/siteminderagent/forms/login2.fcc]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 146, data size is 0][]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:793][CSm_Az_Message::FormatAttribute][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][Send response attribute 147, data size is 0][]
[07/17/2014][15:37:10.396][3524][4524][][s127/r2][Sm_Az_Message.cpp:563][CSm_Az_Message::ProcessMessage][<agent name restricted>][][][][Redirectjsp_Protection][][][][][][][][][][][][** Status: Protected. ][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.000000][][Sm_Az_Message.cpp:567][CSm_Az_Message::SendReply][][][][][][][][][][][][][][][][][Leave function CSm_Az_Message::SendReply][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.015600][][IsProtected.cpp:265][CSm_Az_Message::IsProtected][][][][][][][][][][][Protected][][][][][][Leave function CSm_Az_Message::IsProtected][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.015600][][Sm_Az_Message.cpp:371][CSm_Az_Message::ProcessMessage][][][][][][][][][][][721][][][][][][Leave function CSm_Az_Message::ProcessMessage][]
[07/17/2014][15:37:10.396][3524][4524][][][SmAuthUser.cpp:1376][CSmAuthUser::~CSmAuthUser][][][][][][][][][][][][][][][][][Enter function CSmAuthUser::~CSmAuthUser][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.000000][][SmAuthUser.cpp:1428][CSmAuthUser::~CSmAuthUser][][][][][][][][][][][][][][][][][Leave function CSmAuthUser::~CSmAuthUser][]
[07/17/2014][15:37:10.396][3524][4524][00:00:00.015600][][CServer.cpp:5901][CServer::ProcessRequest][][][][][][][][][][][721][][][][][][Leave function CServer::ProcessRequest][]
And search the Trace/Profiler log for the Transaction ID
As for what's used, i have a lot more on than you need. You want all Components, it will only write if they trigger, and a minimum of the following data points:
Date, PreciseTime, Pid, Tid, Message, Data
Support will likely ask for more, looking for:
Date, PreciseTime, Pid, Tid, ExecutionTime, TransactionID, SrcFile, Function, AgentName, Resource, User, Realm, Domain, Directory, Policy, Message, Data
both of you preferring what we used, which is:
Date, PreciseTime, Pid, Tid, ExecutionTime, TransactionID, SrcFile, Function, AgentName, Resource, User, Group, Realm, Domain, Directory, Policy, AgentType, Rule, ReturnValue, ErrorValue, ErrorString, IPAddr, IPPort, CallDetail, Message, Data
Bad Transaction:
[07/17/2014][15:37:52.018][3524][4524][00:00:00.000000][][CServer.cpp:1350][ThreadPool::Run][][][][][][][][][][][][][][<ip restricted>][49946][][Dequeuing a Normal Priority message, from IP <ip restricted> with Port No 49946. Current count is 0][]
[07/17/2014][15:37:52.018][3524][4524][][][CServer.cpp:5725][CServer::ProcessRequest][][][][][][][][][][][][][][][][][Enter function CServer::ProcessRequest][]
[07/17/2014][15:37:52.018][3524][4524][][][CServer.cpp:5994][CServer::Tunnel][][][][][][][][][][][][][][][][][Enter function CServer::Tunnel][]
[07/17/2014][15:37:52.018][3524][4524][][1d829608-8bebb218-8cd97aad-34e12f1d-86484087-3c][CServer.cpp:6097][CServer::Tunnel][][][][][][][][][][][][][][<ip restricted>][][Lib='smjavaapi', Func='JavaTunnelService', Params='com.netegrity.saml2ps.tunnel.SAMLSPbyIDTunnelService', Server='', Device=''][Resolved all the input parameters][]
[07/17/2014][15:37:52.018][3524][4524][][][CServer.cpp:6251][CServer::Tunnel][][][][][][][][][][][][][][][][][Resolving tunnel Service function JavaTunnelService...][]
[07/17/2014][15:37:52.018][3524][4524][][][CServer.cpp:6280][CServer::Tunnel][][][][][][][][][][][][][][][][][Start of tunnel call JavaTunnelService][]
[07/17/2014][15:37:52.018][3524][4524][][][SmJVMSupport.cpp:112][GetJVMEnv][][][][][][][][][][][][][][][][][SmJVMSupport, Successfully attached JVM to thread][]
[07/17/2014][15:37:52.018][3524][4524][][][SAMLSPbyIDTunnelService.java][tunnel][][][][][][][][][][][][][][][][][Received request to obtain Service Provider data.][]
[07/17/2014][15:37:52.018][3524][4524][][_6c9316b84261452cabe2d090e68bcc82][SAMLSPbyIDTunnelService.java][tunnel][][][][][][][][][][][][][][][][][Received request to obtain Service Provider data. Provider ID: https://<upper case company initials>.sharefile.com/saml/info][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjProvider.cpp:700][CSmObjProvider::Search][][][][][][][][][][][][][][][][][Searching for 'Property' object with a search key in one domain][]
[07/17/2014][15:37:52.018][3524][4524][][][smldaputils.cpp:1445][SmSearchLDAPControls][][][][][][][][][][][][][][][][Handle='047CE140', Root='ou=PolicySvr4,ou=SiteMinder,ou=Netegrity,dc=SmPolicyStore.net', Scope=2, Filter='(&(cn=KEY_SPID)(objectclass=smProperty5))', attrsonly=0][Start of call ldap_search_st:Search LDAP.][]
[07/17/2014][15:37:52.018][3524][4524][][][smldaputils.cpp:1451][SmSearchLDAPControls][][][][][][][][][][][0][][Success][][][Handle='047CE140', Root='ou=PolicySvr4,ou=SiteMinder,ou=Netegrity,dc=SmPolicyStore.net', Scope=2, Filter='(&(cn=KEY_SPID)(objectclass=smProperty5))', attrsonly=0][Return from call ldap_search_st][]
[07/17/2014][15:37:52.018][3524][4524][][][smldaputils.cpp:1922][SmLDAPOIDSearch][][][][][][][][][][][][][][][][Handle='047CE140'][Start of call ldap_count_entries:How many entries?][]
[07/17/2014][15:37:52.018][3524][4524][][][smldaputils.cpp:1925][SmLDAPOIDSearch][][][][][][][][][][][6][][][][][Handle='047CE140'][Return from call ldap_count_entries][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][][SmObjCache.cpp:793][CSmObjCache::Lookup][][][][][][][][][][][][][][][][][Look up a cached object.][]
[07/17/2014][15:37:52.018][3524][4524][][_6c9316b84261452cabe2d090e68bcc82][SAMLSPbyIDTunnelService.java][tunnel][][][][][][][][][][][][][][][][][][]
[07/17/2014][15:37:52.018][3524][4524][][_6c9316b84261452cabe2d090e68bcc82][SAMLSPbyIDTunnelService.java][tunnel][][][][][][][][][][][][][][][][][status: status=5&message=Failed to obtain Service Provider data by provider ID. Provider ID: https://<upper case company initials>.sharefile.com/saml/info][]
[07/17/2014][15:37:52.018][3524][4524][][][SmJavaAPI.cpp:1500][JavaTunnelService][][][][][][][][][][][153][][][][][][Active Expression evaluated for SmJavaAPI: JavaTunnelService successfully invoked. Parameter to follow:][]
[07/17/2014][15:37:52.018][3524][4524][][][SmJVMSupport.cpp:439][DetachCurrentThread][][][][][][][][][][][][][][][][][SmJVMSupport: Successfully detached JVM from thread][]
[07/17/2014][15:37:52.018][3524][4524][][][CServer.cpp:6407][CServer::Tunnel][][][][][][][][][][][153][][][][][][Return from tunnel call JavaTunnelService][]
[07/17/2014][15:37:52.018][3524][4524][00:00:00.000000][][CServer.cpp:6425][CServer::Tunnel][][][][][][][][][][][253][][][][][][Leave function CServer::Tunnel][]
[07/17/2014][15:37:52.018][3524][4524][00:00:00.000000][][CServer.cpp:5901][CServer::ProcessRequest][][][][][][][][][][][253][][][][][][Leave function CServer::ProcessRequest][]
As you can see this is clearly a case sensitvity issue that should not exist. Who codes case sensitive for things that often resemble URLs??????