Marysue

Tuesday Tips: CA 7--Sending data to support

Discussion created by Marysue Employee on Aug 5, 2014

Hello and Happy Tuesday to all!

 

A couple of weeks back [in a Tuesday’s Tip] I suggested that everyone run Database Verification in preparation for CA 7 r12 – though I did make a mistake (OOPS) and called the program SASSDBVR when I should have said UCC7DBVR.  This is another ‘are you ready?’ post.

 

Many times when you open a support request, we in CA 7 support will need to have you FTP data to the issue.  The timely availability of this data can help move the issue quickly and if you have ever had a middle-of-the-night emergency with CA 7 you understand the need for timeliness.  If you have never FTP’ed data to an issue, here’s your homework –

 

Open an issue with CA 7 support with the title TESTING FTPING DATA.  This will notify the support rep that you are going to FTP a file to this case to test your ability to do so.  You can use whatever FTP process your site has—but here’s some sample JCL to accomplish the FTP from the mainframe:

 

  //JOBCARD...

  //UPLOAD EXEC PGM=FTP,REGION=4M

  //SYSTCPD  DD DSN=VTAM.TCPIP.TCPIP.DATA,DISP=SHR

  //SYSPRINT DD SYSOUT=*

  //SYSIN    DD *

  supportftp.ca.com

  userid password

  cd siteid/contact #/files_from_customer   < the directory name will be provided by support

  bin

  put 'output-tersed-file'                       <file to be FTP’ed

  quit

  //

 

We suggest that you terse the file before FTP’ing it.   Some files MUST be tersed prior to FTP (as an example, a VB file must be tersed to FTP correctly).  Sample terse JCL:

 

  //JOBCARD...

//STEP1  EXEC  PGM=TRSMAIN,PARM=PACK

//SYSPRINT DD  SYSOUT=*

//INFILE   DD  DISP=SHR,BUFNO=90,

//   DSN=file-to-terse

//OUTFILE  DD    DISP=(,CATLG),UNIT=SYSDA,VOL=SER=VOL111,

//  DSN=output-tersed-file,                      <file to be tersed and FTP’ed

//  SPACE=(TRK,(1500,0700),RLSE),

//  DCB=(BUFNO=90,RECFM=FB,LRECL=1024,BLKSIZE=6144)

 

Once you complete this assignment, you’ll be ready JUST IN CASE!

 

Until next time—Bye,Y’all

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