kanmr01

R12.9 cumulative #1 patch published

Discussion created by kanmr01 Employee on Aug 6, 2014
Latest reply on Aug 11, 2014 by Kyle_R

CA Service Desk Manager - r12.9

Cumulative #1 Patch Published

 

 

Date: August 05, 2014

 

 

 

Note, please plan to install these mandatory published patches to be on latest maintenance as the frequency of post cumulative test fix patches will require the published patches as a prerequisite.

 

This cumulative #1 patch includes a number of corrections denoted by Service Desk component, Service Desk Server (USRD).  You can download the cumulative #1 patches here, https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID={4BD6E37A-EE59-4C44-9170-A956804C607B}.

 

For a smooth transition to our published  patches, please review our Cumulative  Incidents.

A list of the problems resolved by the cumulative #1 patch can be found in the following table. For more information on a particular problem, search the knowledge base on support.ca.com or click on the hyperlinks below.

 

   

Note: This cumulative is delivered via two separates patches, one that contains binary and JavaScript deliverables and another language specific patch that contains HTMPL files. They should be applied together. Please see the patch documentation for more information.

 

 

 


   

Component


   

   

Problem #


   

   

Description


   

   

Urgency


   

   

USRD


   

   

654


   

   

PDM_EDIT.PL THROWS AN ERROR WHILE CONFIGURING DOMSRVRS


   

   

Medium


   

   

USRD


   

   

936


   

   

UNABLE TO ALLOW PARENT/CHILD RELATIONS ACROSS TICKET
    TYPES


   

   

Medium


   

   

USRD


   

   

941


   

   

DOUBLE QUOTE IN TEMPLATE NAME PROBLEM


   

   

Medium


   

   

USRD


   

   

1014


   

   

WRONG MENU FOR CHANGE ORDERS


   

   

Medium


   

   

USRD


   

   

1077


   

   

ATTACHMENTS NOT DOWNLOADED FROM EMPLOYEE/CUSTOMER
    INTERFACE


   

   

Medium


   

   

USRD


   

   

1111


   

   

BROKEN LINKS FLAGGED INCORRECTLY IN KNOWLEDGE DOCUMENTS


   

   

Medium


   

   

USRD


   

   

1120


   

   

ATTACHMENTS NOT WORKING


   

   

Medium


   

   

USRD


   

   

1249


   

   

ORPHANED BLANK WINDOW WHEN DOWNLOADING ATTACHMENT


   

   

Medium


   

   

USRD


   

   

1263


   

   

ATTACHMENT MIGHT FAIL WITH AHD05949 ERROR MESSAGE


   

   

High


   

   

USRD


   

   

1282


   

   

INTERNAL NOTIFICATIONS TO GROUPS DO NOT WORK


   

   

Medium


   

   

USRD


   

   

1456


   

   

CERTAIN TIMESTAMPS MAY BE 12 HOURS OFF INTERMITTENTLY


   

   

Medium


   

   

USRD


   

   

1516


   

   

PDM_CONFIGURE REQUIRES SYSDBA PRIVILEGE


   

   

Medium


   

   

USRD


   

   

1539


   

   

LDAP SYNC OR IMPORT PROCESS MAY HANG


   

   

Medium


   

   

USRD


   

   

1553


   

   

CGI TIMEOUT MAY HAPPEN WHILE CREATING A NEW TICKET


   

   

High


   

   

USRD


   

   

1601


   

   

FAILURE PROCESSING MULTIPLE SPEL TZ_DELTA() CALLS


   

   

High


   

   

USRD


   

   

1620


   

   

BOP-LOGIN PROCESS MAY HANG


   

   

Medium


   

   

USRD


   

   

1688


   

   

PDM_TOMCAT.LOG SHOWS EXCEPTIONS FROM THE PDMEXPORT
    SERVLET


   

   

Medium


   

   

USRD


   

   

1701


   

   

WRONG REFRESH CACHE MESSAGE SHOWN FOR IE8 BROWSER


   

   

Low


   

   

USRD


   

   

1717


   

   

CGI TIME OUT WHILE VIEWING A TICKET


   

   

Medium


   

   

USRD


   

   

1746


   

   

IMPACT EXPLORER WINDOW DOES NOT LOAD


   

   

Medium


   

   

USRD


   

   

1799


   

   

UNUSABLE SAVE VERSION BUTTON ON KNOWLEDGE DOCUMENT


   

   

Medium


   

   

USRD


   

   

1844


   

   

IDLE BACKGROUND LIST PAGE MAY GET EXPIRED


   

   

Medium


   

   

USRD


   

   

1871


   

   

PROPERTIES NOT FILLED WHEN SAVING TICKET


   

   

Medium


   

   

USRD


   

   

1874


   

   

CONTEXT MENU DISPLAYED IN THE WRONG LOCATION


   

   

Medium


   

   

USRD


   

   

2150


   

   

MISSING KNOWLEDGE DOCUMENT TEXT ENCLOSED IN < >


   

   

Medium


   

   

USRD


   

   

2222


   

   

ATTACHMENT ERROR MESSAGE ALIGNMENT IN EMPLOYEE INTERFACE


   

   

Low


   

   

USRD


   

   

2261


   

   

PAGE UNREPSONSIVE AFTER EDIT-IN-LIST OPERATION


   

   

Medium


   

   

USRD


   

   

2266


   

   

CHANGE ORDER MANUAL NOTIFY RECIPIENTS LIST EMPTY


   

   

Low


   

   

USRD


   

   

2268


   

   

LESS CHARACTERS ACCEPTED FOR DESCRIPTION THAN ALLOWED
    LIMIT


   

   

Low


   

   

USRD


   

   

2287


   

   

INACTIVE AREA IS ACCEPTED WHILE CREATING TICKET


   

   

Medium


   

   

USRD


   

   

2308


   

   

INCORRECT INITIAL STATUS WHEN TICKET CREATED VIA EMAIL


   

   

Medium


   

   

USRD


   

   

2314


   

   

REQUEST GETS UPDATED INSTEAD OF INCIDENT VIA EMAIL


   

   

Medium


   

   

USRD


   

   

2321


   

   

CONTACT IS NOT ADDED IN MANUAL NOTIFICATION WINDOW


   

   

Medium


   

   

USRD


   

   

2400


   

   

CATEGORY NOT UPDATED VIA UPDATEOBJECT WEB SERVICES
    METHOD


   

   

Medium


   

   

USRD


   

   

2432


   

   

ACTIVITY LOG LIST BECOMES BLANK IF DESCRIPTION CONTAINS
    '\U'


   

   

Medium


   

   

USRD


   

   

2443


   

   

FAMILY NAME SHOWN AS ASCII CODE IN CMDBVISUALIZER
    SCRATCHPAD


   

   

Low


   

   

USRD


   

   

2464


   

   

BLANK TABLE CELLS MAY NOT DISPLAY ON INTERNET EXPLORER


   

   

Medium


   

   

USRD


   

   

2471


   

   

INCREASE SIZE OF SERVER ATTRIBUTE IN DOC_REP OBJECT


   

   

Low


   

   

USRD


   

   

2474


   

   

TASKS STARTED OUT OF SEQUENCE MAY BLOCK WORKFLOW


   

   

Medium


   

   

USRD


   

   

2475


   

   

SCROLLBAR MAY BE MISSING FROM SURVEY


   

   

Medium


   

   

USRD


   

   

2476


   

   

TICKET TEMPLATES FIRE NOTIFICATIONS


   

   

Medium


   

   

USRD


   

   

2479


   

   

PERFORMANCE ISSUE DUE TO DISABLED INDEXES


   

   

Medium


   

   

USRD


   

   

2481


   

   

DETAILED ERROR MESSAGES MAY AID IN SQL INJECTION ATTACKS


   

   

Medium


   

   

USRD


   

   

2482


   

   

SERVICE TYPE EVENTS TO CHANGE TICKET STATUS MAY NOT FIRE


   

   

Medium


   

   

USRD


   

   

2485


   

   

KEEPTAGS PROPERTY NOT WORKING FOR LSCOL MACRO


   

   

Low


   

   

USRD


   

   

2488


   

   

DIFFERENT ERROR MESSAGES GIVEN FOR DIFFERENT LOGIN
    FAILURES


   

   

Medium


   

   

USRD


   

   

2495


   

   

EMPLOYEES MAY INCORRECTLY SEE ATTACHMENTS AS UPLOADED


   

   

Medium


   

   

USRD


   

   

2496


   

   

AUTO CLOSE ACTIVITY LOGGED USING WRONG CONTACT


   

   

Low


   

   

USRD


   

   

2497


   

   

AUTOSUGGEST FAILS WHEN ASSIGNEE FIELD IS MOVED AFTER
    GROUP


   

   

Medium


   

   

USRD


   

   

2501


   

   

SORTING ON LIST PAGE MAY ELIMINATE RESULTS


   

   

Low


   

   

USRD


   

   

2503


   

   

UNABLE TO OPEN ATTACHMENTS DUE TO PARSE ERRORS


   

   

Medium


   

   

USRD


   

   

2504


   

   

EXPORT FAILS IF NO PERMISSION TO ACCESS OWN TENANT DATA


   

   

Low


   

   

USRD


   

   

2505


   

   

PDM_LOAD INSERT OPTION UNAVAILABLE FROM WINDOWS POWER
    SHELL


   

   

Medium


   

   

USRD


   

   

2507


   

   

EXPORT FAILING DUE TO CONTROL CHARACTERS


   

   

Medium


   

   

USRD


   

   

2510


   

   

FILENAME OF ATTACHMENT CHANGES WHEN UPLOADED


   

   

Medium


   

   

USRD


   

   

2512


   

   

VERSIONING TAB FOR A CI NOT REFLECTS DELETED RELATIONS


   

   

Medium


   

   

USRD


   

   

2515


   

   

ACCEPT BUTTON DISPLAYED AFTER DELETEING A CHANGE ORDER
    WF TASK IN EDIT MODE


   

   

Low


   

   

USRD


   

   

2516


   

   

ERROR 404 WHEN LOGGING IN TO TICKETS IN MOBILE APPS


   

   

Medium


   

   

USRD


   

   

2517


   

   

SCOREBOARD NODES MAY CONTAIN INCORRECT WHERE CLAUSE


   

   

Medium


   

   

USRD


   

   

2519


   

   

TIMESPAN IN VIEW CONSTRAINT MAY CAUSE DOMSRVR TO
    TERMINATE


   

   

Medium


   

   

USRD


   

   

2520


   

   

UNABLE TO SAVE FORM IN DESIGN PANEL


   

   

Low


   

   

USRD


   

   

2522


   

   

KNOWLEDGE APPROVAL ASSIGNEE LIST NOT RESTRICTED


   

   

Low


   

   

USRD


   

   

2523


   

   

TABBING MAY NOT TRIGGER AUTOFILL


   

   

Medium


   

   

USRD


   

   

2524


   

   

ALERT MESSAGE MAY NEED TO BE DISMISSED TWICE


   

   

Low


   

   

USRD


   

   

2525


   

   

NULL RESULTS WITH ATTRIBUTE ALIASES FOR TKT


   

   

Medium


   

   

USRD


   

   

2527


   

   

ESCAPING UNDERSCORE IN SEARCH PATTERNS


   

   

Low


   

   

USRD


   

   

2529


   

   

UPLOADING AN ATTACHMENT MAY APPEAR TO HANG


   

   

Medium


   

   

USRD


   

   

2530


   

   

APPROVAL SETTING FOR KD DISABLES THE SPELL CHECK BUTTON


   

   

Medium


   

   

USRD


   

   

2534


   

   

VERTICAL SCROLLBAR MOVES TO TOP OF PAGE ON CLICKING
    FOLDER


   

   

Medium


   

   

USRD


   

   

2538


   

   

NO KNOWLEGE SEARCH AUDIT TRAIL AFTER RE-LOGIN


   

   

Medium


   

   

USRD


   

   

2539


   

   

MANAGED SURVEYS MAY BE SUBMITTED FOR INCORRECT USER


   

   

Medium


   

   

USRD


   

   

2540


   

   

ERROR WHILE UPDATING THE WORKFLOW TASK STATUS


   

   

Low


   

   

USRD


   

   

2542


   

   

DOMSRVR PROCESS MAY TERMINATE INTERMITTENTLY WITH
    SIGSEGV


   

   

High


   

   

USRD


   

   

2548


   

   

REP_DAEMON PROCESS BECOMES UNRESPONSIVE INTERMITTENTLY


   

   

Medium


   

   

USRD


   

   

2550


   

   

ODBC TEST RETURNS ERROR WHEN PDMWEB.EXE IS RENAMED


   

   

Medium


   

   

USRD


   

   

2552


   

   

INVALID CHARACTERS ADDED TO TICKET AREA


   

   

Low


   

   

USRD


   

   

2554


   

   

BOP_PCMD MAY TERMINATE ABNORMALLY


   

   

Medium


   

   

USRD


   

   

2555


   

   

ATTACHMENTS VIA WEBSERVICES MAY FAIL


   

   

Medium


   

   

USRD


   

   

2557


   

   

CATEGORY PROPERTIES WONT LOAD WHEN KD ACCEPTED AS
    SOLUTION


   

   

Medium


   

   

USRD


   

   

2558


   

   

ATTACHMENT NAME MISSING IN ACTIVITY LOG


   

   

Low


   

   

USRD


   

   

2559


   

   

IMPROPER SORTING IN DOCUMENT REPORTS


   

   

Low


   

   

USRD


   

   

2561


   

   

MOUSE POINTER FLICKERS ON A KNOWLEDGE DOCUMENT PAGE


   

   

Low


   

   

USRD


   

   

2563


   

   

MISSING DATA IN SEARCH RESULTS


   

   

Medium


   

   

USRD


   

   

2564


   

   

HUGE NUMBER OF TCP_PORT LOG MESSAGES IN 12.7


   

   

Medium


   

   

USRD


   

   

2567


   

   

INCORRECT DATE FORMAT IN WEEKLY VIEW OF 'VIEW SCHEDULER'
    TAB


   

   

Low


   

   

USRD


   

   

2571


   

   

BAD WHERE CLAUSE BUILT IN ATTACHMENTS TAB


   

   

Low


   

   

USRD


   

   

2572


   

   

CHANGE ORDER CANNOT BE EDITED AFTER SURVEY VIEW


   

   

Medium


   

   

USRD


   

   

2574


   

   

TICKET CANNOT BE CLOSED IF CHILD DOES NOT HAVE A TYPE


   

   

Low


   

   

USRD


   

   

2575


   

   

CHECKBOX PROPERTIES SET TO YES THROUGH WEB SERVICES


   

   

Medium


   

   

USRD


   

   

2577


   

   

CATEGORIES NOT CORRECTLY DISPLAYED DUE TO DATA PARTITION


   

   

Medium


   

   

USRD


   

   

2578


   

   

NEXT PAGE OPTION DOES NOT WORK ON KNOWLEGE LIST PAGE


   

   

High


   

   

USRD


   

   

2579


   

   

INCORRECT CONTACT LOCAL TIME IN QUICK PROFILE


   

   

Medium


   

   

USRD


   

   

2581


   

   

AUTOSUGGESTION POPUP MIGHT BE MISALIGNED


   

   

Low


   

   

USRD


   

   

2582


   

   

INCORRECT FOCUS ON RELATED KNOWLEDGE TAB


   

   

Low


   

   

USRD


   

   

2583


   

   

TENANT SINGLE ACCESS ROLE MAY NOT BE ABLE TO EDIT IN
    LIST


   

   

Medium


   

   

USRD


   

   

2584


   

   

CERTAIN TEXT FIELDS MAY NOT WRAP


   

   

Medium


   

   

USRD


   

   

2587


   

   

CLASSIC WORKFLOW TASKS LIST DOES NOT REFRESH FOR ISSUES


   

   

Medium


   

   

USRD


   

   

2591


   

   

ACCEPT BUTTON IS DISPLAYED AFTER CLOSING TICKET WINDOW


   

   

Medium


   

   

USRD


   

   

2592


   

   

ACTUAL DURATION IS INCORRECT IN ISSUE/CHANGE ORDER WF
    TASK


   

   

Medium


   

   

USRD


   

   

2595


   

   

NEW TICKET AND LOG COMMENT IN ONE OPERATION


   

   

Medium


   

   

USRD


   

   

2596


   

   

GROUP TASK STATUS DOES NOT CHANGE WHEN REOPENING THE
    GROUP


   

   

Medium


   

   

USRD


   

   

2599


   

   

CREATEOBJECT METHOD ALLOWS INAPPLICABLE OBJECT TYPES


   

   

Medium


   

   

USRD


   

   

2600


   

   

UPDATEOBJECT METHOD MAY ALLOW INCORRECT ATTRIBUTE FORMAT


   

   

Medium


   

   

USRD


   

   

2601


   

   

UNNECESSARY SCROLL BAR MAY APPEAR ON ATTACHMENT TAB


   

   

Medium


   

   

USRD


   

   

2602


   

   

UNABLE TO USE STORED QUERIES WITH BACKSLASH ON KNOWLEDGE
    TAB


   

   

Medium


   

   

USRD


   

   

2604


   

   

TENANT OF WORKFLOW TASK STATUS CODE IS SET INADVERTENTLY


   

   

Low


   

   

USRD


   

   

2605


   

   

DOTTED ATTRIBUTE REFERENCE IN PRESET DEFAULTS FOR TICKET


   

   

Medium


   

   

USRD


   

   

2606


   

   

UNABLE TO CREATE CONTACT WHEN USERID CONTAINS UNDERSCORE


   

   

Low


   

   

USRD


   

   

2607


   

   

CONTEXT MENU DRAWN INCORRECTLY ON KNOWLEDGE TAB


   

   

Medium


   

   

USRD


   

   

2610


   

   

WRONG DATE FORMAT IN EMAIL NOTIFICATIONS


   

   

Low


   

   

USRD


   

   

2611


   

   

PRINT FORM OPTION NOT SHOWN IN CONTEXT MENU


   

   

Low


   

   

USRD


   

   

2612


   

   

KD REWORK MAY FAIL FOR CUSTOM BREL ATTRIBUTES


   

   

Medium


   

   

USRD


   

   

2614


   

   

MEMORY GROWTH OF PDM_LDAP_NXD PROCESS


   

   

Medium


   

   

USRD


   

   

2615


   

   

STATUS OF TWO WORKFLOW TASKS MAY SHOW AS PENDING


   

   

Medium


   

   

USRD


   

   

2617


   

   

INCORRECT EVENTS DISPLAYED FOR ACTIVITY NOTIFICATIONS


   

   

Low


   

   

USRD


   

   

2619


   

   

TICKET EVENT CHECK TIME MAY NOT TAKE TIME ZONE INTO
    ACCOUNT


   

   

Low


   

   

USRD


   

   

2623


   

   

EVENTS ATTACHED TO ACTIVITY DO NOT GET ATTACHED TO
    INCIDENT


   

   

Medium


   

   

USRD


   

   

2625


   

   

DUPLICATE SERVICE TARGET TEMPLATE LIST


   

   

Medium


   

   

USRD


   

   

2626


   

   

ACTIVITY LOG GETS ADDED EVEN WHEN ACCEPT AS SOLUTION
    FAILS


   

   

Medium


   

   

USRD


   

   

2627


   

   

TOMCAT HTTP DATE HEADER MAY NOT BE FORMATTED TO GMT


   

   

Medium


   

   

USRD


   

   

2632


   

   

ACTIVE CANCELLED STATUS NOT ATTACHING EVENTS


   

   

Medium


   

   

USRD


   

   

2634


   

   

COPY AND PASTE FAILS IN TREE DESIGNER


   

   

Low


   

   

USRD


   

   

2636


   

   

EXPORT ALWAYS USES SERVLET FROM PRIMARY SERVER


   

   

Medium


   

   

USRD


   

   

2637


   

   

SCRATCHPAD SEARCH KNOWLEDGE DISPLAYS BLANK PAGE


   

   

Medium


   

   

USRD


   

   

2638


   

   

AHD05021 ERROR RETURNED WHEN EDITING A TICKET


   

   

Medium


   

   

USRD


   

   

2641


   

   

INVALID DELETE MENU OPTION FOR WORKFLOW TASK


   

   

Medium


   

   

USRD


   

   

2644


   

   

NOTIFICATION DELAYED ACTIVITY IS DISPLAYED ONLY IN
    ENGLISH


   

   

Medium


   

   

USRD


   

   

2645


   

   

WRONG MONTH DISPLAYED IN DATE HELPER


   

   

Low


   

   

USRD


   

   

2646


   

   

JAVASCRIPT ERROR WHEN SEARCHING IN CHANGE CALENDAR
    WINDOW


   

   

Medium


   

   

USRD


   

   

2647


   

   

WILDCARD MAY GET APPENDED TO AUTOSUGGEST SELECTION


   

   

Low


   

   

USRD


   

   

2650


   

   

ZERO FILE SIZE ATTACHMENTS STORED USING MAILEATER WITH
    IMAP4


   

   

Low


   

   

USRD


   

   

2651


   

   

WORKFLOW TASKS NOT ADDED TO GROUP PROPERLY


   

   

Medium


   

   

USRD


   

   

2652


   

   

MAILEATER TICKET CREATED INCORRECTLY ON TENANTED SYSTEM


   

   

Medium


   

   

USRD


   

   

2653


   

   

WEB DIRECTOR REDIRECTS TO DISCONNECTED WEBENGINE


   

   

Medium


   

   

USRD


   

   

2654


   

   

STORED QUERIES INVOLVING 'OR' OPERATOR MAY GIVE ERROR


   

   

Low


   

   

USRD


   

   

2657


   

   

VALUES MAY BE EXPORTED INCORRECTLY FOR DOUBLE FIELDS


   

   

Medium


   

   

USRD


   

   

2659


   

   

AREA DEFINED FOR MULTIPLE TENANTS NOT SELECTED CORRECTLY


   

   

Medium


   

   

USRD


   

   

2660


   

   

MAILEATER FAILS TO DELETE EMAILS FROM EXCHANGE SERVER


   

   

Medium


   

   

USRD


   

   

2661


   

   

CONSTRAINTS NOT APPLIED ON EDITING ACTIVITY LOG


   

   

Medium


   

   

USRD


   

   

2662


   

   

WEB ENGINE PROCESS MAY HANG DISPLAYING A CI TRANSACTION


   

   

High


   

   

USRD


   

   

2663


   

   

DOMSRVR FAILS AFTER WSP CHANGES - SERVICE PROVIDER
    ELIGIBLE


   

   

Medium


   

   

USRD


   

   

2664


   

   

WORKFLOW TASK CANNOT BE REJECTED


   

   

Low


   

   

USRD


   

   

2665


   

   

TYPING NON ALPHANUMERIC CHARACTERS SHIFT CURSOR FOCUS ON
    MAC


   

   

Low


   

   

USRD


   

   

2669


   

   

STRING TO BIG ERROR IN LDAP_AGENT_NXD


   

   

Medium


   

   

USRD


   

   

2671


   

   

WEBENGINE PROCESS MAY TERMINATE AFTER SESSION
    DESTRUCTION


   

   

Medium


   

   

USRD


   

   

2672


   

   

MEMORY LEAK IN JAVAW PROCESS FROM WEB SERVICE CALLS


   

   

Low


   

   

USRD


   

   

2673


   

   

NOTIFICATIONS SENT DURING NON-WORKING HOURS


   

   

Medium


   

   

USRD


   

   

2674


   

   

INTERVAL LOGGING RUNNING CONTINUOUSLY ON WINDOWS SERVER
    2012


   

   

Medium


   

   

USRD


   

   

2677


   

   

EEM FAILOVER MAY NOT WORK WITH COMMA SEPERATED VALUES


   

   

Medium


   

   

USRD


   

   

2679


   

   

UNABLE TO PUBLISH A REWORKED DOCUMENT WITH EMBEDDED
    IMAGES


   

   

Medium


   

   

USRD


   

   

2680


   

   

AUTOSUGGEST SELECTION DOES NOT MODIFY ACTIVE FIELD


   

   

Medium


   

   

USRD


   

   

2681


   

   

PDM_LOAD WITH MULTIPLE TABLE REFERENCES MAY BE
    INCOMPLETE


   

   

Medium


   

   

USRD


   

   

2682


   

   

ADDITIONAL VERBOSE LOGGING - EEM LOGIN TIMINGS


   

   

Low


   

   

USRD


   

   

2683


   

   

LDAP SEARCH FAILS WHEN LDAP SERVER RESTARTS


   

   

Medium


   

   

USRD


   

   

2684


   

   

GROUP LOOKUP SEARCH RESULT RETURNING WRONG DATA


   

   

Medium


   

   

USRD


   

   

2685


   

   

CANNOT DOWNLOAD .ZIP OR .GZ FILES ATTACHED VIA REST API


   

   

Medium


   

   

USRD


   

   

2686


   

   

EXTERNAL URL'S IN MESSAGE TEMPLATES MAY NOT WORK


   

   

Low


   

   

USRD


   

   

2688


   

   

INCOMPLETE CHECKLIST ON WEBENGINE DELETION USING
    PDM_PERL


   

   

Medium


   

   

USRD


   

   

2689


   

   

MISSPELLING ON SUPPORT AUTOMATION END USER POST LOGOUT
    PAGE


   

   

Low


   

   

USRD


   

   

2690


   

   

LARGE EMAILS ARE NOT PROCESSED


   

   

Medium


   

   

USRD


   

   

2691


   

   

WORKFLOW TASK VIOLATION NOT HIGHLIGHTED WITH RED COLOR


   

   

Medium


   

   

USRD


   

   

2692


   

   

WORKFLOW TASK COMPLETED BY MAY NOT GET UPDATED


   

   

Medium


   

   

USRD


   

   

2693


   

   

REFLECTED CROSS SITE SCRIPTING VULNERABILITY


   

   

Medium


   

   

USRD


   

   

2694


   

   

VOLUME AND TREND REPORT SHOWS WRONG DATA


   

   

Medium


   

   

USRD


   

   

2697


   

   

NO GRLOADER WARNINGS FOR INVALID MODEL OR MANUFACTURE
    VALUES


   

   

Medium


   

   

USRD


   

   

2698


   

   

INCORRECT SEARCH RESULTS WITH SPECIAL TERM


   

   

Medium


   

   

USRD


   

   

2699


   

   

ITPAM WORKFLOWS ATTACHED TO TICKETS FAILS TO TRIGGER


   

   

High


   

   

USRD


   

   

2700


   

   

WILDCARD SEARCH DOES NOT WORK FOLLOWING AUTOSUGGEST
    SELECTION


   

   

Low


   

   

USRD


   

   

2703


   

   

CANNOT SAVE MAILBOX CHANGES


   

   

High


   

   

USRD


   

   

2705


   

   

MULTI-TENANT SUPPORT FOR REST-FULL INTERFACE


   

   

Medium


   

   

USRD


   

   

2706


   

   

UNABLE TO SET DATE FIELD TO EMPTY VIA WEBSERVICE CALLS


   

   

Medium


   

   

USRD


   

   

2707


   

   

NEW LINE NOT CONSIDERED WHEN CONTACT NOTES DISPLAYED ON
    FORM


   

   

Medium


   

   

USRD


   

   

2708


   

   

SCROLLBAR MISSING FROM REPORT LIST PAGE


   

   

Low


   

   

USRD


   

   

2709


   

   

DEPENDENT ATTRIBUTE CONTROLS CHECK FAILS FOR CHILD
    TICKETS


   

   

Medium


   

   

USRD


   

   

2710


   

   

CREATION OF CHANGE ORDERS MIGHT FAILS FOR SLCM


   

   

Medium


   

   

USRD


   

   

2711


   

   

CATEGORY PROPERTIES DUPLICATED WHEN TICKET IS COPIED


   

   

Low


   

   

USRD


   

   

2712


   

   

KNOWLEDGE DOCUMENT LINKED TO A CANCELED TICKET


   

   

Low


   

   

USRD


   

   

2713


   

   

CI REPORT SHOWS COST CENTER ID INSTEAD OF NAME


   

   

Medium


   

   

USRD


   

   

2714


   

   

BLANK HTML MESSAGE IN NOTIFICATION MESSAGE TEMPLATES


   

   

Low


   

   

USRD


   

   

2715


   

   

MISSING DETAIL FROM BUILT IN KNOWLEDGE DOCUMENT TEMPLATE


   

   

Medium


   

   

USRD


   

   

2716


   

   

MAILEATER FAILS TO CREATE TICKET DUE TO APOSTROPHE


   

   

Low


   

   

USRD


   

   

2718


   

   

URL PARSING FAILS IF NX_JAVA_OPTIONS STRING CONTAINS URL


   

   

Medium


   

   

USRD


   

   

2722


   

   

SCOREBOARD NODE COUNT NOT UPDATED


   

   

Low


   

   

USRD


   

   

2723


   

   

VIEW RISK SURVEY PAGE MIGHT NOT DISPLAY CORRECTLY


   

   

Medium


   

   

USRD


   

   

2724


   

   

DOSELECT WEB SERVICE CALL MAY TRUNCATE RESULTS


   

   

Low


   

   

USRD


   

   

2732


   

   

RIA NEW SECURITY REQUIREMENTS IN JAVA 7 U51.


   

   

Medium


   

   

USRD


   

   

2734


   

   

EDITING CELL PROPERTIES MAY LOSE BORDER


   

   

Low


   

   

USRD


   

   

2736


   

   

DEPENDENT ATTRIBUTE CHECK FAILS FOR CHILD ON STATUS
    UPDATE


   

   

Medium


   

   

USRD


   

   

2737


   

   
  1. QBE.EQ.IS_CI=1 IS ALWAYS APPENDED TO URL
   

   

Medium


   

   

USRD


   

   

2738


   

   

UNABLE TO CHANGE QBE CONDITION FOR SEARCH FILTER TEXTBOX


   

   

Medium


   

   

USRD


   

   

2739


   

   

PDM_ISQL AND BOXI RETURN ERROR WHEN PDMWEB.EXE IS
    RENAMED


   

   

Medium


   

   

USRD


   

   

2740


   

   

SAVING A KNOWLEDGE DOCUMENT WITH PERMISSIONS TAKES LONG
    TIME


   

   

Medium


   

   

USRD


   

   

2742


   

   

CHARACTERS IN VISUALIZER ARE GARBLED


   

   

Medium


   

   

USRD


   

   

2743


   

   

REFLECTED CROSS SITE SCRIPTING IN HTML CONTEXT


   

   

Medium


   

   

USRD


   

   

2744


   

   

MAILEATER DOES NOT PROCESS EMAIL DEFAULTS WITH VALUE
    ZERO


   

   

Low


   

   

USRD


   

   

2745


   

   

INCORRECT ALERT ON CREATING TICKET VIA URL USING
    TEMPLATE


   

   

Low


   

   

USRD


   

   

2746


   

   

LOG MESSAGE APPEARS TWICE IN JSRVR LOG FILES


   

   

Medium


   

   

USRD


   

   

2747


   

   

INVALID XML CHARACTERS IN WEB SERVICE OUTPUT


   

   

Low


   

   

USRD


   

   

2748


   

   

USER DEFINED DOMAIN CONSTRAINTS MAY BE LOST AFTER
    MIGRATION


   

   

Low


   

   

USRD


   

   

2749


   

   

PDMWEB TRUNCATE TO ZERO BYTES ON SECONDARY SERVERS


   

   

Low


   

   

USRD


   

   

2750


   

   

NEW CONFIGURATION NOT SHOWN DURING PDM_CONFIGURE


   

   

Medium


   

   

USRD


   

   

2751


   

   

LOG COMMENT WINDOW ON SAVE HANGS WHEN TICKET IS IN EDIT
    MODE


   

   

Medium


   

   

USRD


   

   

2752


   

   

CREATEASSET CALL MIGHT BE GENERATING AN ERROR


   

   

Low


   

   

USRD


   

   

2753


   

   

TOMCAT BECOMES UNRESPONSIVE WHEN SERVERNAME IS INVALID


   

   

Medium


   

   

USRD


   

   

2754


   

   

ATTACHMENTS FAIL WHEN REP_DAEMON PROCESS RESTARTS


   

   

Medium


   

   

USRD


   

   

2756


   

   

UPLOAD ATTACHMENTS FAIL WITH FQDN NAME


   

   

Medium


   

   

USRD


   

   

2757


   

   

CMDB LOCALIZATION OF CLASSES-FAMILIES FOR 12.9


   

   

Medium


   

   

USRD


   

   

2760


   

   

SUPPORT FOR DOWNLOADING ATTACHMENTS VIA RESTFU


   

   

Medium


   

   

USRD


   

   

2762


   

   

PDA INTERFACE STATUS TRANSITION NOT SHOW ALL STATUSES


   

   

Medium


   

   

USRD


   

   

2763


   

   

USING REST API GIVES 400 INTERNAL SERVER ERROR


   

   

Medium


   

   

USRD


   

   

2764


   

   

REST-API GIVES NO INFORMATION OF TENANTED USER


   

   

Medium


   

   

USRD


   

   

2767


   

   

SELECTING AREA FROM AUTOSUGGEST LIST MAY RESULT IN ERROR


   

   

Medium


   

   

USRD


   

   

2770


   

   

OPENING THE ATTACHED FILE TO THE TICKET MAY GIVE HTTP
    ERROR


   

   

Medium


   

   

USRD


   

   

2771


   

   

COLON BREAKS LDAP INTEGRATION


   

   

Low


   

   

USRD


   

   

2772


   

   

GROUPS MAY NOT BE VISIBLE IN MEMBER'S UPDATE GROUP PAGE


   

   

Low


   

   

USRD


   

   

2773


   

   

SELECTING ROOT CAUSE VIA AUTOSUGGEST MAY OUTPUT ERROR


   

   

Low


   

   

USRD


   

   

2776


   

   

HOTKEY TRIGGERED POPUP OPENS MULTIPLE TIMES


   

   

Low


   

   

USRD


   

   

2778


   

   

ORACLE-RAC FAILOVER MAY IMPACT TICKET, CI AND KT


   

   

Medium


   

   

USRD


   

   

2780


   

   

CURSOR JUMPS WHILE TYPING IN SEARCH FILTER


   

   

Low


   

   

USRD


   

   

2781


   

   

WRONG ALERT MESSAGE WHEN CREATING A TICKET FROM ANOTHER


   

   

Low


   

   

USRD


   

   

2783


   

   

ESCALATE ACTIVITY LOG MAY BE INCONSISTENT


   

   

Low


   

   

USRD


   

   

2785


   

   

STATUS TRANSITIONS DO NOT FOLLOW MULTI TENANCY
    CONVENTIONS


   

   

Low


   

   

USRD


   

   

2786


   

   

PDM_TEXT_NXD PROCESS CRASHES ON SOME TEXT CONTENT


   

   

Low


   

   

USRD


   

   

2787


   

   

CANNOT UPDATE SREL FIELDS TO EMPTY VALUES THROUGH REST


   

   

Low


   

   

USRD


   

   

2788


   

   

UNABLE TO DOWNLOAD ATTACHMENTS CREATED USING RESTFUL


   

   

Medium


   

   

USRD


   

   

2789


   

   

WRONG DATE/TIME IN THE CAB DETAIL PAGE


   

   

Low


   

   

USRD


   

   

2790


   

   

REPEATED SLUMP LOG MESSAGES IN STANDARD LOG FILE


   

   

Medium


   

   

USRD


   

   

2791


   

   

SCROLLBAR MISSING WHILE SWITCHING TO ACTIVITY LOG TAB


   

   

Low


   

   

USRD


   

   

2792


   

   

INADVERTENT REQUIRED FIELDS DURING TICKET CREATION


   

   

Low


   

   

USRD


   

   

2794


   

   

ABNORMAL DOMSRVR TERMINATION


   

   

High


   

   

USRD


   

   

2795


   

   

DATA INCONSISTENCY WHEN LOADING CM_EVT.DAT


   

   

Medium


   

   

USRD


   

   

2796


   

   

RESTFUL WEB SERVICES FAIL TO RETURN SREL DETAILS


   

   

Medium


   

   

USRD


   

   

2797


   

   

SUPPORT AUTOMATION QUEUE LOOKUP ERROR


   

   

Medium


   

   

USRD


   

   

2799


   

   

AMBIGUOUS 'CREATE NEW' BUTTON ON PROPERTY VALUE LIST
    PAGE


   

   

Medium


   

   

USRD


   

   

2800


   

   

STANDBY SERVER FAIL TO START ON UNIX


   

   

Medium


   

   

USRD


   

   

2801


   

   

AHD05072 SECURITY SETTINGS ERROR SHOWN ON CANCEL
    OPERATION


   

   

Medium


   

   

USRD


   

   

2802


   

   

TENANT NOT SET WHEN REQUESTER SELECTED VIA AUTOSUGGEST


   

   

Medium


   

   

USRD


   

   

2803


   

   

SEVERE ERROR DURING ROLE CHANGE


   

   

Medium


   

   

USRD


   

   

2804


   

   

POSSIBLE CLICKJACKING VULNERABILITY


   

   

Medium


   

   

USRD


   

   

2806


   

   

T MESSAGE FAILS TO DISPLAY IN CONGFIGURATION ITEM


   

   

Medium


   

   

USRD


   

   

2807


   

   

QUICK CLOSE MAY USE INACTIVE TICKET AREA


   

   

Medium


   

   

USRD


   

   

2809


   

   

ESCAPING UNICODE CHARACTERS U+2028 AND U+2029


   

   

Medium


   

   

USRD


   

   

2810


   

   

REQUIRED ATTRIBUTES NOT UPDATED WHEN TENANT IS CHANGED


   

   

Medium


   

   

USRD


   

   

2811


   

   

LOOKUP FIELDS IN DETAIL_ALG.HTMPL ALLOW INVALID VALUES


   

   

Medium


   

   

USRD


   

   

2812


   

   

ATTRIBUTE OF TYPE DOUBLE NOT ACCEPTED IN MACRO
    CONDITIONS


   

   

Medium


   

   

USRD


   

   

2813


   

   

RED COLOR LOST ON SLA VIOLATION WITH SPECIAL HANDLING


   

   

Medium


   

   

USRD


   

   

2814


   

   

LOG COMMENT REQUIRED MULTIPLE TIMES


   

   

Medium


   

   

USRD


   

   

2815


   

   

VOLUME AND TREND BOXI REPORT SHOWS BLANK DATA


   

   

Medium


   

   

USRD


   

   

2816


   

   

INCORRECT POPUP WINDOWS SEEN WITH CUSTOMIZED EDIT IN
    LIST


   

   

Medium


   

   

USRD


   

   

2817


   

   

EVENTS ATTACHED TO ACTIVITY NOTIFICATION MAY OUTPUT
    ERROR


   

   

Medium


   

   

USRD


   

   

2819


   

   

REFLECTED CROSS SITE SCRIPTING VULNERABILITIES


   

   

Medium


   

   

USRD


   

   

2820


   

   

SEARCH TEXT IS EMPTY IN "FIND SIMILAR" TAB


   

   

Medium


   

   

USRD


   

   

2822


   

   

GRATER THAN AND LESS THAN SYMBOLS DISPLAY IMPROPERLY IN
    AREA


   

   

Medium


   

   

USRD


   

   

2823


   

   

APOSTROPHE IN CONDITION ERROR MESSAGE MAY CAUSE FORM TO
    HANG


   

   

Medium


   

   

USRD


   

   

2824


   

   

EDITING MAILBOX RULE CAUSES THE FORM TO HANG


   

   

Medium


   

   

USRD


   

   

2825


   

   

SPECIAL HANDLING ALERT MISSING FOR CUSTOMER


   

   

Medium


   

   

USRD


   

   

2826


   

   

INTERNET EXPLORER TREATS LINE BREAK AS TWO BYTES


   

   

Medium


   

   

USRD


   

   

2828


   

   

SQL ERROR WHILE SEARCHING VIA RESTFUL WEB SERVICES


   

   

Medium


   

   

USRD


   

   

2829


   

   

FOCUS DOES NOT RETURN TO ALREADY OPENED TICKET


   

   

Medium


   

   

USRD


   

   

2833


   

   

HTML FONT STYLE INCORRECTLY SET IN INTERNET EXPLORER


   

   

Medium


   

   

USRD


   

   

2834


   

   

HAS_CI ATTRIBUTE NOT UPDATED FOR CHANGE ORDERS WHEN
    ADDING MULTIPLE CIs FOR THE FIRST TIME.


   

   

Medium


   

   

USRD


   

   

2839


   

   

SLA VIOLATION BOXI REPORT SHOWS WRONG DATA


   

   

Medium


   

   

USRD


   

   

2840


   

   

INCORRECT SORTING ON CHANGE WORKFLOW SEARCH FORM


   

   

Medium


   

   

USRD


   

   

2843


   

   

WRONG KNOWLEDGE DOCUMENT DETAIL PAGE DISPLAYED


   

   

Medium


   

   

USRD


   

   

2844


   

   

POSSIBLE SESSION LEAK IN BOPLGIN PROCESS


   

   

Medium


   

   

USRD


   

   

2845


   

   

OBJECT TYPE FIELD GARBLED IN MESSAGE TEMPLATE LIST PAGE


   

   

Medium


   

   

USRD


   

   

2846


   

   

KEYSTROKE NOT REGISTERED


   

   

Medium


   

   

USRD


   

   

2847


   

   

ASSIGNEE NOT BLANKED OUT AFTER SELECTING GROUP


   

   

Medium


   

   

USRD


   

   

2848


   

   

WINDOWS AUTHENTICATION WITH USERS HAVING SPECIAL
    CHARACTER


   

   

Medium


   

   

USRD


   

   

2850


   

   

PARENT FIELD OF KNOWLEDGE DOC. NOT FILLED WITH TICKET
    NUMBER


   

   

Medium


   

   

USRD


   

   

2851


   

   

FUNCTION ACCESS FOR CONTACT HANDLING DOES NOT WORK


   

   

Medium


   

   

USRD


   

   

2852


   

   

RISK SURVEY CAN BE SUBMITTED MULTIPLE TIMES


   

   

Medium


   

   

USRD


   

   

2853


   

   

NO BLACKOUT WINDOW WARNING WHEN TENANT BELONGS TO GROUP


   

   

Medium


   

   

USRD


   

   

2854


   

   

AHD04622 UNDEFINED ARGUMENTS ERROR ON NEW CI TRANSACTION


   

   

Medium


   

   

USRD


   

   

2855


   

   

FAMILY ATTRIBUTE OF CMDB MODEL IS NOT UPDATED


   

   

Medium


   

   

USRD


   

   

2856


   

   

DUPLICATE ERROR WHILE CREATING SAME RESOLUTION CODE


   

   

Medium


   

   

USRD


   

   

2858


   

   

DBMONITOR TAKES LONG TIME TO UPDATE CACHE


   

   

Medium


   

   

USRD


   

   

2859


   

   

EXTERNAL LINKS TRUNCATED IN MESSAGE TEMPLATES


   

   

Medium


   

   

USRD


   

   

2860


   

   

POLICY OR ACTIONS ARE NOT DISPLAYED ON THE LIST FORM


   

   

Medium


   

   

USRD


   

   

2861


   

   

OWNER OF A KNOWLEDGE DOCUMENT CANNOT EDIT DOCUMENT


   

   

Medium


   

   

USRD


   

   

2862


   

   

UNABLE TO ATTACH FILES WITH LONG NAMES


   

   

Medium


   

   

USRD


   

   

2863


   

   

CONTACT LOOKUP POPS UP EVEN THOUGH CONTACT IS UNIQUE


   

   

Medium


   

   

USRD


   

   

2864


   

   

CROSS SITE SCRIPTING WITH PARAMETER NAMES


   

   

Medium


   

   

USRD


   

   

2866


   

   

GRLOADER NOT CREATING PUBLIC CONFIGURATION ITEMS


   

   

Medium


   

   

USRD


   

   

2867


   

   

PDM_LOAD MAY FAIL WHEN INPUT CONTAINS MORE THAN 512
    COLUMNS


   

   

Medium


   

   

USRD


   

   

2868


   

   

UNABLE TO ATTACH FILES TO INACTIVE TICKETS THROUGH WEB
    SERVICE


   

   

Medium


   

   

USRD


   

   

2869


   

   

CLOSE DATE AND RESOLVE DATE IS NOT POPULATED ON QUICK
    CLOSE


   

   

Medium


   

   

USRD


   

   

2870


   

   

REWORKING KNOWLEDGE DOCUMENT MAY DISPLAY BLANK DOCUMENT


   

   

Medium


   

   

USRD


   

   

2871


   

   

ARCHIVE AND PURGE DELETES ACTIVE RECORDS


   

   

Medium


   

   

USRD


   

   

2872


   

   

PDM_CONFIGURE FAILS ON COPYING MDB FROM ANOTHER
    ENVIRONMENT


   

   

Medium


   

   

USRD


   

   

2873


   

   

ISSUE CATEGORIES MAY NOT DISPLAY DUE TO DATA PARTITION


   

   

Medium


   

   

USRD


   

   

2874


   

   

CROSS SITE SCRIPTING IN PARAMETERS


   

   

Medium


   

   

USRD


   

   

2875


   

   

KNOWLEDGE DOCUMENT SITE-DEFINED CONDITION MACROS FAIL


   

   

Medium


   

   

USRD


   

   

2877


   

   

INPUT VALIDATION ON TIME SPENT FIELD


   

   

Medium


   

   

USRD


   

   

2878


   

   

EVENTS NOT TRIGGERED FOR CLOSE OR ABANDON NOTIFICATIONS


   

   

Medium


   

   

USRD


   

   

2879


   

   

KT_DAEMON MIGHT GET LOCKED WHILE DELETING CATEGORY


   

   

Medium


   

   

USRD


   

   

2880


   

   

QUICK PROFILE DOES NOT GET FOCUS ON SEARCH FROM FIREFOX


   

   

Medium


   

   

USRD


   

   

2883


   

   

SCHEDULE START DATE BLANKS OUT IN SCHEDULER


   

   

Medium


   

   

USRD


   

   

2885


   

   

PROPERTIES NOT DISPLAYED FOR AREAS SELECTED VIA
    AUTOSUGGEST


   

   

Low


   

   

USRD


   

   

2889


   

   

ERROR ON PAGE WHEN MOUSEOVER THE SCOREBOARD NODES


   

   

Medium


   

   

USRD


   

   

2890


   

   

ASSIGNEE OF REWORK DOCUMENT IS ALWAYS SET TO CURRENT
    USER


   

   

Low


   

   

USRD


   

   

2892


   

   

ADDITIONAL WEB SERVICES LOGGING


   

   

Medium


   

   

USRD


   

   

2895


   

   

CLOSING CHILDREN MAY ALLOW INVALID STATUS TRANSITIONS


   

   

Medium


   

   

USRD


   

   

2898


   

   

ADDITIONAL SPACE CHARACTER IN LOCALIZED STRINGS IN
    PDM.DLL


   

   

Low


   

   

USRD


   

   

2899


   

   

FOCUS RETURNS BACK TO REQUESTER FIELD


   

   

Low


   

   

USRD


   

   

2900


   

   

POLICY/ACTIONS ARE NOT GREYING OUT ON CLICKING ON SOME
    LINKS


   

   

Medium


   

   

USRD


   

   

2901


   

   

MENU BAR/LINK MISSING FOR THE EMPLOYEE/CUSTOMER
    INTERFACE


   

   

Medium


   

   

USRD


   

   

2905


   

   

SREF_HOLDER_MONITOR SEVERE_ERROR MESSAGES IN LOG FILE


   

   

Medium


   

   

USRD


   

   

2908


   

   

TABBING OUT OF ROOT CAUSE MAY NOT POPULATE UNIQUE VALUE


   

   

Low


   

   

USRD


   

   

2914


   

   

HIGH MEMORY USAGE FOR INTERNET EXPLORER 9.0


   

   

Medium


   

   

USRD


   

   

2925


   

   

AHD03116 TENANCY VIOLATION ON TICKETS WITH GROUPS


   

   

Low


   

   

USRD


   

   

2932


   

   

INTERMITTENTLY AUTOSUGGEST DOES NOT WORK FOR CATEGORIES


   

   

Low

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