Service Operations Insight

  • 1.  Tech Tips: Aliases not applying to CCC or DM.

    Posted Aug 11, 2014 04:18 PM

    ISSUE:

         When applying aliases for operating systems, the Aliases do not get applied to the corresponding Computer Model Library name. For example, "Linux 2.6.18-348.16.1.el5":"Oracle EL 5 64bit". The OS alias Linux 2.6.18-348.16.1.el5 is provided by the data source but the desired name, in this case Oracle EL 5 64bit is not being applied.

     

    SOLUTION:

          The CCC.properties file, located at C:\Program Files\CA\Capacity Command Center 2.5 which contains the defined aliases, requires all the aliases and CMLnames to be in lower case. The correct declaration for the above aliases is

    "linux 2.6.18-348.16.1.el5":"oracle el 5 64bit". CCC requires the aliases to all be in lower case to avoid case mismatch between what is provided between the data source and what is configured in the CCC.properties file.

     

    After completing the desired aliases, a restart of Apache is required. The new aliases will be declared in the ccc.log file, located at C:\Program Files\CA\Capacity Command Center 2.5\ApacheTomcat\logs



  • 2.  Re: Tech Tips: Aliases not applying to CCC or DM.

    Posted Aug 19, 2014 01:47 PM

    If it is more convenient than an Apache restart, a customer could also just restart the CCC app via the Tomcat management console.