Hello Team,
The CA Spectrum Product Team has taken extensive feedback from the IM User Community and that has played a significant role in the direction and some changes we have made for the Product Line. The Product Team and personally me, thank you whole heartedly for the time, passion, and feedback over the past.
Our CEO Mike Gregoire has further encouraged the entire organization’s focus on customer sentiment and feedback. Your feedback and ideas will further help us maximize your investment with Spectrum and with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value. This initiative has CEO focus and the CA leadership team will review in detail the overall results, and will build out action plans based on your feedback to further improve the overall experience and value you receive from your investment with us.
As always, I assure you to get back with the response summary and also keep you apprised of what changes I have made based on this feedback. I assure you that this should not take more than 2 minutes of your time to complete. Please use this opportunity and convey what is working and where you would like to see improvements for CA Spectrum. Please click the link below for the survey:
http://survey.medallia.com/?product-communities&product=CA%20Spectrum
Regards,
Kiran Diwakar