IT Process Automation

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  • 1.  PAM Remedy & Atrium CMDB Connector - How to get up and running?

    Posted Aug 27, 2014 08:03 AM

    Hi,

     

    i´m working with Process Automation for a while and now i have to use the Remedy Premium Connector for the first time.

    To me, it sems like i have to use CA Catalyst to get it up and running. All Operators ask for a "UCF Broker URL" Parameter.

     

    Anyway, the PAM Documatation (4.2) is saying that there is an embedded Catalyst installed with the Domain Orchestrator. Is that correct? How can i determine if it is installed?

    And, if not, how can i install Catalyst? I can´t find any binaries or something.

     

    Has anyone done that before?

    I just found a thread where ist was implemented with SOI, but we don´t have that here.

     

    Best regards,


    Sebastian



  • 2.  Re: PAM Remedy & Atrium CMDB Connector - How to get up and running?

    Broadcom Employee
    Posted Aug 27, 2014 10:03 AM

    You can test the rest services with the URL:

    http://<hostname>:7000/node/rest/

     

     

    Itll return the REST methods:

    <?xml version="1.0" encoding="UTF-8" ?>
    - <endpoint xmlns="http://ns.ca.com/2010/11/coreapi">
    - <module>
    <id>nodemgr</id>
    <mdrProduct>nodemgr</mdrProduct>
    <mdrProdInstance>nodemgr</mdrProdInstance>
    <link href="http://<hostname>:7000/node/rest/nodemgr" rel="self" />
    </module>
    ...


  • 3.  Re: PAM Remedy & Atrium CMDB Connector - How to get up and running?

    Posted Aug 27, 2014 10:14 AM

    Hello,

     

    when i try to access http://localhost:7000/node/rest/ from the PAM server locally, there is no respone.

     

    What to do now?



  • 4.  Re: PAM Remedy & Atrium CMDB Connector - How to get up and running?

    Broadcom Employee
    Posted Aug 27, 2014 04:31 PM

    Catalyst can be picky about Java, what JDK is PAM running against?

    The \pam\server\c2o\log\c2o.log file may hold details regarding the Catalyst startup.

     

     

    For more direct assistance I would ask you to open a support case.  The support team would be happy to assist you in getting the Catalyst engine running correctly.



  • 5.  Re: PAM Remedy & Atrium CMDB Connector - How to get up and running?
    Best Answer

    Posted Oct 30, 2014 10:06 AM

    Meanwhile managed to get this up and running!

     

    You were right wtih the URL, for the rest services. But rest services need to be enabled manually, since they´re disabled by defaut.

    You have to do this in the configuration XML-File wich can be found in

    "\CA\Catalyst\CatalystConnector\registry\topology\physical\<Nodename>_Catalyst".

     

    There are two settings:

    "enable.ucf11" wich needs to be set to true. and

    "enable.ucf11Security" which can be set to false. Add this line if it´s not there.

     

    After recycling the service, the rest services are responsive and the Connector works fine.

     

    Best Regards,

     

    Sebastian