APM Top 20 Accessed KB Articles and Documents for August 2014
1. CA Wily Technical Advisory: Native Memory Leak on IBM Java 1.6 when using -javaagent
http://support.ca.com/irj/portal/kbtech?docid=576360
Description: CA Wily Technical Advisory: Native Memory Leak on IBM Java 1.6 when using -javaagent
2. Does SiteMinder Manager and APM TG (WTG) share the same module for Native Data Reporter?
http://support.ca.com/irj/portal/kbtech?docid=615285
Description:
Clarifies Native Data Reporter and the two components that use it -- SiteMinder Memory Manager and WTG.
3. APM Investigator displays Agent Name with percent sign (%) and a number.
http://support.ca.com/irj/portal/kbtech?docid=604522
Description: APM Agents are displayed with a percentage sign and a number (%#) associated with the Agent Name under the Investigator.
For example, in the Investigator you may see:
Displayed Name: DevCluster/TestAgentName%2
When the desired name is:
Desired Name: DevCluster/TestAgentName
From the Investigator --> Metric Browser --> OverView tab, under " What's Interesting" the Agent shows as "Disconnected"
The Agent DevCluster/TestAgentName%2 has Disconnected
The IntroscopeEnterpriseManager Log will contain:
[WARN] [Manager] Non-unique Agent requested connection ("SuperDomain|DevCluster|TestAgentName"). Re-assigning Agent Name: DevCluster/TestAgentName%2
4. Which APM releases are supported for MTP 10?
http://support.ca.com/irj/portal/kbtech?docid=606475
Description:
Lists TIM/MTP release compatibility for MTP 10.
5. APM Cluster Performance Health Check
http://support.ca.com/irj/portal/kbtech?docid=604648
Description: The Perflog can reveal much about the health of the Collectors in a cluster. This article discusses the most easily diagnosed issues. For a complete analysis, CA Services should be engaged for a comprehensive health check.
6. How to remove weak cipher suites from the TIM web server i.e. those with less than 128-bit encryption.
http://support.ca.com/irj/portal/kbtech?docid=597387
Description: Due to a monitored security vulnerability on the TIM web server, it is required to remove weak cipher suites from the web server i.e. those with less than 128-bit encryption.
7. How to Set a Workstation Alert for ConnectionStatus
http://support.ca.com/irj/portal/kbtech?docid=593253
Description:
There are 4 possible Connection States:
3 = disconnected
2 = connected, slowly or no data
1 = connected
0 = unmounted
Q. How can I build a threshold alert on a value of 0, unmounted?
When a JVM is restarted, it jumps to 3. Then it returns to 1 when connected.
When a JVM has been down for 30 minutes, it becomes "unmounted".
8. A Guide to Solving Common Stats and Defects Aggregation Problems
https://comm.support.ca.com/?legacyid=TEC610521
Description: Applies to APM 9.1 - 9.6
9. About Introscope Agent Overhead
https://comm.support.ca.com/?legacyid=TEC595025
Description: https://comm.support.ca.com/?legacyid=TEC595025
10. After enabling SSL tracing, the Tim log is filled with Unsupported Ciphersuite warnings. Should I be concerned?
http://support.ca.com/irj/portal/kbtech?docid=596473
Description: The following warnings are coming up on the TIM log after enabling SSL tracing.
Warning: sslprint: Unsupported CipherSuite - 57 (TLS_DHE_RSA_WITH_AES_256_CBC_SHA)
Warning: sslinterface: network_process_packet: error 10 (unsupported ciphersuite), conn 11745060, packet 187519287, [<IPAddress>]:20843->[<IPAddress>]:2221; ignoring further data
Please explain what could be the possible reason for these warning messages..
11. TIM installation breaks the working TCP Wrapper access control for specific hosts when using SSH and /etc/hosts.allowy
http://support.ca.com/irj/portal/kbtech?docid=572689
Description:
This article discusses a scenario where the TCP Wrapper access control no longer works as configured. This happens usually these after two installation steps:
The Redhat Enterprise Linux Kickstart image is installed. The TCP Wrapper configuration in /etc/hosts.allow & /etc/hosts.deny works as expected for configured hostnames.
The third-party and tim-complete images are installed. Afterwards, TCP Wrapper access is open to all hosts. This is because the openSSH version of sshd installed replaced the previous version.
12. Do you require a license file to run APM 9.6 Enterprise Manager?
http://support.ca.com/irj/portal/kbtech?docid=614352
Description: Unlike older versions of APM, Release 9.6 EM does not require a license file to be deployed.
13. How to remove weak cipher suites from the TIM web server i.e. those with less than 128-bit encryption.
http://support.ca.com/irj/portal/kbtech?docid=597387
Description: Due to a monitored security vulnerability on the TIM web server, it is required to remove weak cipher suites from the web server i.e. those with less than 128-bit encryption.
14. I am not seeing some web service calls after configuring SOA
http://support.ca.com/irj/portal/kbtech?docid=598799
Description:
If you have configured monitoring of SOA web service and are not seeing some web service calls, the SOAP engine may not be compatible with your version of APM.
15. Introscope EM fails to connect to CA APM Database - error: Connections could not be acquired from the underlying database!
http://support.ca.com/irj/portal/kbtech?docid=602403
Description:
Introscope EM shuts down or is not able to start and the Log shows Exception Messages:
[ERROR] [PO:AppMapAgentPO Mailman 9] [Manager.AppMapSubsystem] Could not open Hibernate Session for transaction; nested exception is org.hibernate.exception.GenericJDBCException: Cannot open connection
[DEBUG] [PO:AppMapAgentPO Mailman 9] [Manager.AppMapSubsystem]
org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is org.hibernate.exception.GenericJDBCException: Cannot open connection
Caused by: java.sql.SQLException: Connections could not be acquired from the underlying database!
16. JBoss with agent installed failed to start up due to NoClassDefFound error for com/wily/introscope/agent/AgentShim
http://support.ca.com/irj/portal/kbtech?docid=602331
Description: After installing and configuration Introscope JBoss agent on JBoss Application Server, JBOSS AS and Introscope Agent would experience a forced shut down shortly upon starting up, due to the following error message:
Exception in thread "main" java.lang.NoClassDefFoundError: com/wily/introscope/agent/AgentShim
This error indicates that the JBoss AS couldn't find the AgentShim file which is included in the Agent.jar.
17. What is APM Application Behavior Analytics (ABA) and how to obtain it
http://support.ca.com/irj/portal/kbtech?docid=612655
Description: This is a short summary of the ABA software and the APM releases where it is
available.
18. Percentile calculations in APM CE (CEM) Analysis Graph Statistics Reports
http://support.ca.com/irj/portal/kbtech?docid=614675
Description: This is a short summary of the ABA software and the APM releases where it is available.
19. What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar?
SAP Portal Services
Description:
- Agent.jar - canRedefine and canRetransform settings are
both set to true - AgentNoRedef.jar - canRedefine setting is set to false (no longer
used) - AgentNoRetrans.jar - canRetransform setting is set to false (no
longer used) - AgentNoRedefNoRetrans.jar - canRedefine and canRetransform
settings are both set to false. With the introduction of the retransformation
option in the IBM JVM 1.6 this jar was developed to address performance issues
being experienced by some clients and replaces the AgentNoRedef.jar and
AgentNoRetrans.jar
20.The RTTM Service will not start. Instead, it appears to be stuck and the Status is "IN PROGRESS". What should I do to get the Service started?
http://support.ca.com/irj/portal/kbtech?docid=596475
Description: The RTTM service in APM can get stuck and display in the APM CEM GUI that the status of the service is "In Progress". This status persists across restarts of the Enterprise Manager, and the Start and Stop buttons are not available to click. Using a database tool (such as pgadmin III or SQL*Plus), access the APM Database, and open the table "ts_monitor_child_service". Look for the item where the column "ts_child_service_id" is "7", and check the value of the column "ts_started" - it will have a value of "2". If the issue persists, contact CA Technologies APM Technical Support for next steps. This could include an upgrade to a later release where certain causes of this condition have been eliminated.