There are several reasons why the APM 12.9 installer may fail to connect to the CABI server:
(1) the CABI server is not CABI 3.3, but a lower version of CABI
- on the CABI server, navigate to the \Program Files (x86)\CA\SC\CommonReporting3 directory and open the file named version.txt
- the version.txt file should display BIEK Version = 3.3.0.2 for CABI 3.3.
- if the version is lower, then proceed to install CABI 3.3
(2) the server intelligence agent is not started on the CABI server
- logon to the CABI server and launch the central management console
- check that all services in the console are started
(3) the Business objects user id and/or password are incorrect
- logon to the CABI server, and launch Java InfoView to verify the login credentials
(4) the APM 12.9 installer assumes the Business objects tomcat port is 8080
- Logon to the CABI server and launch Java InfoView. The tomcat port number will display in the URL
- If the tomcat port number is other than 8080, then follow these steps:
a. Log in to the CA Business Intelligence server as the administrator.
b. If you have a product or service using Tomcat port 8080, stop that product or service first.
c. From a command line, run this command:
netsh interface portproxy add v4tov4 listenport=8080 connectaddress=cabi_server connectport=cabi_tomcat_port
(where cabi_server=CABI hostname and cabi_tomcat_port = the CA Business Intelligence Tomcat port number)
** This command creates a port proxy on the CA Business Intelligence server that forwards all traffic for port 8080 to your CABI tomcat port.
d. Complete the Release 12.9 installation.
e. Log in to CA APM, navigate to Administration - > System configuration -> Web server and change the Reporting Server Port from 8080 to
the actual CABI tomcat port number
f. Perform and IISRESET on both the APM application and APM web servers.
g. Remove the port proxy created in step c, with this command:
netsh interface portproxy del v4tov4 8080
h. If you previously stopped a product or service using Tomcat port 8080, restart that product or service.