AutoSys Workload Automation

OS: LINUX 64bit

EEM Version: 12.51.04 ( installed from CA WAAE Common Components disk  )

Whenever I refresh the page  on the “broken” EEM installation - 

• I get the "500 internal sponsor error" page
• ixgateway.log file adds these entries
  • o [1496099696] 09/05/14 16:45:43 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Error Code [ 0 ]
  • o [1498200944] 09/05/14 16:45:45 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Error Code [ 0 ]

There is a matching file in the library folder :

      -r-x------. 1 root root 7.9M Jun  4  2013 /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle.so

On the working EEM server:

Refreshing the page returns the EEM login page and the igateway.log file is empty.

The eiamSpindle.so file looks like

     -r-x------ 1 root root 7.9M Jun  4  2013 /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle.so

Hi jagooch,

This error usually happens when a missing library file is causing the problem. Or when there is no read access to it.

EEM requires a number of libraries to be installed beforehand.

Prerequisite packages to install (all are 32bit and available on the RHEL6.1 x86 installation disk)

1. Required before the installer will run

• libgcc-4.4.5-6.el6.i686.rpm
• libstdc++-4.4.5-6.el6.i686.rpm

2. Required before the web UI will function properly (only for R12.5)

• libuuid-2.17.2-12.el6.i686.rpm

Note: EEM ship the following libraries as a part of the installation.

1. a) zlib-1.2.3-25.el6.i686.rpm
2. pcre-7.8-3.1.el6.i686.rpm 

I researched a few resolved issues and found this solution:

===============

Customer tried to access the GUI from

https://server:5250/spin/eiam

the browser returns:

500 internal sponsor error

Errors in the igateway.log:

---------------------------

[1603267440] 07/14/14 19:33:37 ERROR :: SponosorCallBack::GetLibPtr2 :

unable to load library [

/opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Erro

r Code [ 0 ]

[1487698800] 07/14/14 19:35:27 ERROR :: SponosorCallBack::GetLibPtr2 :

unable to load library [

/opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Erro

r Code [ 0 ]

[2036587376] 07/14/14 19:35:27 ERROR :: SponsorManager::submit :sponsor[

favicon.ico] not found and invocation returned 404 error

Steps to resolution

===================

- It appears that the issue is with the missing libuuid library file.

- Ran the following command

-- yum install libuuid.i686

- restarted igateway process

-- $IGW_LOC/ ./S99igateway stop

-- $IGW_LOC/ ./S99igateway start

--------------------

Installing the library and restarting the DXServer fixed the issue. Thank you for your help.

You can close this ticket.

Very Respectfully,

John Gooch

IT Automation Engineer

MAXIMUS

1515 Wynkoop Street, Suite 400

Denver, Colorado 80202-1730

Email: johnagooch@maximus.com

Phone: 303.285.7420

Sorry, I tried responsing via email ... but it looks like it got blocked.

Anyway, thanks for the info and follow-up.

We did have the libraries installed but it seemed like on after a reboot did they pick up. Nevertheless, we are all good now.