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EEM Web interface error

Question asked by jagooch on Sep 11, 2014
Latest reply on Sep 21, 2014 by simona2

OS: LINUX 64bit

EEM Version: 12.51.04 ( installed from CA WAAE Common Components disk  )

 

Whenever I refresh the page  on the “broken” EEM installation - 

  • I get the "500 internal sponsor error" page
  • ixgateway.log file adds these entries
    • o [1496099696] 09/05/14 16:45:43 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Error Code [ 0 ]
    • o [1498200944] 09/05/14 16:45:45 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle ] Error Code [ 0 ]

There is a matching file in the library folder :

      -r-x------. 1 root root 7.9M Jun  4  2013 /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle.so

 

On the working EEM server:

Refreshing the page returns the EEM login page and the igateway.log file is empty.

The eiamSpindle.so file looks like

     -r-x------ 1 root root 7.9M Jun  4  2013 /opt/CA/SharedComponents/EmbeddedEntitlementsManager/lib/eiamSpindle.so

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