CA Service Management

  • 1.  Redirect CASD URL to simple alias

    Posted Sep 18, 2014 07:16 AM

    I want to redirect CASD URL (http:<ServerName>/CAisd/pdmweb.exe) to customer provided alias (http://abc.gov.in).

    Not sure what is the best way to do this on CASD server in IIS.

     

    Pls share your feedback/inputs to do the above task.



  • 2.  Re: Redirect CASD URL to simple alias

    Posted Sep 18, 2014 08:22 AM

    Hi ManishaP,

     

       Register the SD URL in the DNS Server, Check with DNS Administrator

       When User using the http://abc.gov.in automatically redirect to your SD Url.

     

    Otherwise

     

       Im not sure it can be achieved through the ServiceDesk Application , kindly check with CA Support.

     

     

    Regards,

    napa



  • 3.  Re: Redirect CASD URL to simple alias

    Posted Sep 18, 2014 09:32 AM

    They cant configure entire URL in DNS Server and hence they have created alias against Servicedesk server.

     

    Now need to avoid typing “..CAisd/pdmweb.exe” in url



  • 4.  Re: Redirect CASD URL to simple alias

    Broadcom Employee
    Posted Sep 18, 2014 12:45 PM

    hi Manisha,

    This would be Generally  carried out by N/W Admin. who has to create alias for the Server in DNS. Here are some of the steps which you may consider.

     

    1 -> Create a DNS Alias record for the service desk server: Eg: if the server name is ServiceDesk then create a alias record under domain in DNS as say "abc" and make sure this points to ServiceDesk server. Now the alias URL will be

    http://abc

    2-> On IIS Server, on the properties tab, under the Home Directory, make sure the option "when connecting to this resource..." points to the following location C:\Program Files\CA\Unicenter ServicePlus ServiceDesk\bopcfg\www\wwwroot

    3-> Make sure that you have Scripts and Executables as the permissions.

     

    4-> Make sure that you have the default document enabled, and have pdmweb.exe as a default document.

     

    5-> Stop and restart the IIS server.

    Note: These above steps where carried out in older version., IIS Setting would change based on Version of IIS.

    Hence Recommendation would be to consult N/W admin.

    ~vinod..



  • 5.  Re: Redirect CASD URL to simple alias

    Broadcom Employee
    Posted Sep 18, 2014 09:30 PM

    Hi ManishaP,

    You can also consider a web publishing software, such as MS ISA.

     

    Regards,

    Mark



  • 6.  Re: Redirect CASD URL to simple alias

    Posted Sep 19, 2014 11:15 AM

    This might help as well. This assumes you already have a DNS record to your choosing and will simply remove you from having to type in " /CAisd/pdmweb.exe"



     

    SET DEFAULT DOMAIN TO OPEN /CAisd/pdmweb.exe     

    Open My computer or file explorer goto the wwwroot directory (Default: C:\inetpub\wwwroot)

    Create a backup of iisstart.htm

    Next, open iisstart.htm in Notepad or a text editor

    Select All – Delete – Then Past in the following:

    <html><head>
    <script>location.replace("/CAisd/pdmweb.exe");</script>
    </head></html>

    Save the updated iisstart.htm file

    Might need to restart IIS service as well.

    Test the url:  sample  https://environment.url



  • 7.  Re: Redirect CASD URL to simple alias

    Posted Sep 19, 2014 11:44 AM

    Hi Manishap,

     

     

    Below mention url help you , how to configure the redirecting the http://abc.com to servicedesk urk

     

    HTTP Redirects <httpRedirect> : The Official Microsoft IIS Site

     

     

    Regards,

    napa



  • 8.  Re: Redirect CASD URL to simple alias

    Broadcom Employee
    Posted Sep 19, 2014 12:06 PM

    In addition to all the great information provided I just also wonder if consideration has been made in relation to the notification url and Tomcat based functionality (attachments and exporting)?

     

    You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk. You may also need to set up a similar DNS redirect for the Tomcat url and then in the NX.env file update the NX_SERVLET_SERVER_URL to reflect the redirect as well (routing to Tomcat). Then the attachment repository urls may also need to be adjusted.