CA Service Management

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  • 1.  APM pop-up support for Chrome 37+

    Posted Sep 19, 2014 09:17 AM

    As of Google Chrome 37 the pop-ups for editing the templates (expose, add existing fields) are no longer working as the showModalDialog function is deprecated (from the IE4 times...). You can find here http://codecorner.galanter.net/2014/09/02/reenable-showmodaldialog-in-chrome/ a temporary solution. It will work until may2015.

     

    Regards,

    Miroslav



  • 2.  Re: APM pop-up support for Chrome 37+

    Posted Feb 26, 2018 08:45 AM

    I have a customer complaining about this in r17.0. Have we not dealt with this within our code to cater for the no longer supported method?

     

    What are our plans going forward to circumvent this issue?



  • 3.  Re: APM pop-up support for Chrome 37+
    Best Answer

    Posted Mar 09, 2018 02:49 AM

    RESOLUTION:

    The cause of the issue was due to the 'showModalDialog.js' file that missing on customer's environment.

    Copied the 'showModalDialog.js'' file (located on '~\Program Files (x86)\CA\ITAM\Web Server\castylesr5\javascript') from a working environment seems to have resolved the issue.