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Web Services errors: HRESULT: 0x8004E002 during heavy load

Question asked by lkabamba1.1 on Sep 26, 2014
Latest reply on Sep 26, 2014 by lkabamba1.1



We just deployed CA Introscope .NET 9.6.0 agents on our servers.

Almost 24 hours later during heavy load, we starts getting the following errors in our Web Services:


Error Message: WebServices|Server|MoiPortal_Service|GetProfessionalSponsoreeListPDS: System.ServiceModel.FaultException`1[[SamisObjectModel.SamisWSFault, SamisObjectModel, Version=, Culture=neutral, PublicKeyToken=null]]: No more Data for display


Error Message: WebServices|Server|If57WsGetSponsorssListSrv|Execute: The root transaction wanted to commit, but transaction aborted (Exception from HRESULT: 0x8004E002)


Some people in our organisation claims that the problem is due to the new CA Introscope 9.6 agents.


For your information the only customization we have implemented is:

Turn off the following traces in the toggles-full.pbd:

* TurnOn: SocketTracing

* TurnOn: ContextUtilTracing

* TurnOn: RemotingWebServiceTracing

* TurnOn: WebMailTracing


Does anybody has seen something like this?

Your input will be highly appreciated.