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PAM Agents

Question asked by MDiDonne Employee on Oct 6, 2014
Latest reply on Dec 2, 2014 by brafr04

Can anyone confirm what it means when a PAM Agent displays a blank status? We have recently upgraded to SP2 which came with a new Agent Console feature.


First of all, it takes a while to get statuses back from some of the agents. Then, when the 'get status' request eventually completes, some are reported as active, some as inactive while others have a blank status.


What does a blank status signify? Also, some of the ones reported as inactive have been found to be active and actually working fine. Can an explanation

for this behavior be provided please as it doesn't appear to be working correctly. Also, the statuses reported on the Agent Console don't match the

ones on the Configuration tab for the touchpoints associated with the agents.


Thank You,