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APM New/Updated KBs for September 2014

Question asked by Hallett_German Employee on Oct 6, 2014

1. Number of Users per User Group in CEM (TEC617535)

  https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617535&docid=617535&bypass=yes&fromscreen=kbresults

2. Missing dashboard images in Internet Explorer 8 after upgrading from 9.1x to 9.5x. (TEC617955)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617955&docid=617955&bypass=yes&fromscreen=kbresults

3.  How to gather diagnostic files for APM products using CA Remote Engineer? (TEC617156)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617156&docid=617156&bypass=yes&fromscreen=kbresults

4. Bash Code Injection aka "Shellshock" and CEM TIM and TIMSoft(TEC618037)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC618037&docid=618037&bypass=yes&fromscreen=kbresults

5. What do the values of the Performance Status Metric indicate for my Cloud Monitor Agent?  (TEC617533)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617533&docid=617533&bypass=yes&fromscreen=kbresults

6. Upgrading TIM Software Packages on MTP enabled TIM  (TEC617529)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617529&docid=617529&bypass=yes&fromscreen=kbresults

7. Does CA provide a copy of Badboy, or a Badboy license to use with Cloud Monitor? (TEC617377)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617377&docid=617377&bypass=yes&fromscreen=kbresults

8. Cloud Monitor On Premise Documentation and Downloads (TEC617387)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617387&docid=617387&bypass=yes&fromscreen=kbresults

9. MOM and collectors are connected, but how come collectors do not appear in the CEM UI? (TEC617320)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617320&docid=617320&bypass=yes&fromscreen=kbresults

10.Monitor fails with 401 Error when connecting monitor to Sharepoint site  (TEC617311)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617311&docid=617311&bypass=yes&fromscreen=kbresults

11.Upgrading TIM software on MTP fails due to Incorrect Install package. (TEC617321)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617321&docid=617321&bypass=yes&fromscreen=kbresults

12.Stopping the Autoprobe log from expanding or getting excessively large. (TEC617255)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617255&docid=617255&bypass=yes&fromscreen=kbresults

13.Troubleshooting the .NET Agent when metrics do not appear in a production environment Workstation. (TEC617164)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617164&docid=617164&bypass=yes&fromscreen=kbresults

14.EM fails to start due to class java.awt.Toolkit  (TEC617155)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617155&docid=617155&bypass=yes&fromscreen=kbresults

15.Changing the heap size for Webstart workstation UI. (TEC617174)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617174&docid=617174&bypass=yes&fromscreen=kbresults

16.How to monitor getMaxThreads metrics with Introscope Java Agent for Tomcat Server. (TEC617150)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617150&docid=617150&bypass=yes&fromscreen=kbresults

17.Overview of APM Admin Philosophy  (TEC617154)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617154&docid=617154&bypass=yes&fromscreen=kbresults

18.Not seeing the subscription names for monitored JMS queues. (TEC617005)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617005&docid=617005&bypass=yes&fromscreen=kbresults

19.CA Cross-Enterprise Application Performance Management for Mainframe: JVMJZBL1011E JNI_CreateJavaVM error, rc = -1  (TEC617007)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617007&docid=617007&bypass=yes&fromscreen=kbresults

20.SmartStorTools.sh tool fails with "java.lang.NullPointerException."  (TEC617008)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC617008&docid=617008&bypass=yes&fromscreen=kbresults

21.Why are agents not placed into the appropriate domains? (TEC616934)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616934&docid=616934&bypass=yes&fromscreen=kbresults

22.Java Agent Overhead when EJB EntityBeanTracing is enabled. (TEC616814)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616814&docid=616814&bypass=yes&fromscreen=kbresults

23. How do I enable logging to capture APM SNMP Alert Actions? (TEC616738)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616738&docid=616738&bypass=yes&fromscreen=kbresults

24.How to Manually Instrument Your Applications with ProbeBuilder (TEC616757)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616757&docid=616757&bypass=yes&fromscreen=kbresults

25.Threads get stuck on "Transaction Structure Queue Execution" in WAS application monitor. (TEC616737)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616737&docid=616737&bypass=yes&fromscreen=kbresults

26.What to do when Introscope Standalone Workstation Thick Client in Windows 7 won't launch. (TEC606482)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC606482&docid=606482&bypass=yes&fromscreen=kbresults

27.How to transfer ABA analysis server data to a later APM release.  (TEC616733)

   https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC616733

28.Agent appears to cause Out of Memory (OOM) exception when instrumenting Websphere BPM  (TEC616589)

   https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616589&docid=616589&bypass=yes&fromscreen=kbresults

29.Which CA Application Performance Management (APM) release supports running the Enterprise Manager (EM) on Java version 1.7?

   (TEC616500)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616500&docid=616500&bypass=yes&fromscreen=kbresults

30.Defining Session Identifiers fails with "GenericJDBCException: Could not execute JDBC batch update" (TEC616523)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616523&docid=616523&bypass=yes&fromscreen=kbresults

31.Tim post-install system check report gives warning.  (TEC616515)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616515&docid=616515&bypass=yes&fromscreen=kbresults

32.Tim warnings about cannot open files. (TEC616518)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616518&docid=616518&bypass=yes&fromscreen=kbresults

33.What to do to have a well-maintained APM environment (TEC616516)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616516&docid=616516&bypass=yes&fromscreen=kbresults

34.Metric Table Overflow error in APM TG (WTG) Agent.  (TEC616517)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616517&docid=616517&bypass=yes&fromscreen=kbresults

35.Getting "Exception starting method tracer actual trace for oracle.jdbc.driver.OracleCallableStatement.execute" error. (TEC616456)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616456&docid=616456&bypass=yes&fromscreen=kbresults

36. The APM SOI Console (Using the APM Connector) does not show both the runningSoftware & ComputerSystem CIs for APM 8.x agent alerts.   (TEC616461)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616461&docid=616461&bypass=yes&fromscreen=kbresults

37. Is there a CA APM SNMP MIB file for SNMP managers/listeners can use to interpret the alert trap messages? (TEC616385) 

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616385&docid=616385&bypass=yes&fromscreen=kbresults

38. Why do I see "Unknown SQL" appearing in the Investigator?  (TEC616386)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616386&docid=616386&bypass=yes&fromscreen=kbresults

39. Directive files reloaded multiple times during Java Virtual Machine (JVM) startup. (TEC616377) 

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616377&docid=616377&bypass=yes&fromscreen=kbresults

40. Does TIM Software/MTP TIM support VLAN Tagging? (TEC616387)

    https://support.ca.com/irj/portal/anonymous/kbtech?searchID=TEC616387&docid=616387&bypass=yes&fromscreen=kbresults

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