Symantec Access Management

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  • 1.  login not working in SM clustered environment <

    Posted Oct 12, 2014 07:53 AM

    Hi,

     

     

    Facing a challenge with the siteminder login. We have a clustered environment with a single web server and two policy servers. Whenever the 2nd policy server in the cluster is started up, login stops working. Also gets a 500 internal server error intermittently.

     

    Getting this logs in the web agent trace file. Can some one kindly have a look and provide a clue on whats going wrong.

     

    ADMIN: Administration Manager initialized.

    [11813/2293999360][Fri Oct 10 2014 20:42:03][CSmHighLevelAgent.cpp:191][INFO] HLA: Initialization complete.

    [11813/2099201792][Fri Oct 10 2014 20:48:16][CSmLowLevelAgent.cpp:531][ERROR] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

    [11813/2099201792][Fri Oct 10 2014 20:48:16][CSmProtectionManager.cpp:192][ERROR] HLA: Component reported fatal error: 'Low Level Agent'.

    [11813/2099201792][Fri Oct 10 2014 20:48:16][CSmHighLevelAgent.cpp:1012][ERROR] HLA: Component reported fatal error: 'Session Manager'.

    [11812/2099201792][Fri Oct 10 2014 22:35:12][CSmLowLevelAgent.cpp:531][ERROR] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

    [11812/2099201792][Fri Oct 10 2014 22:35:12][CSmProtectionManager.cpp:192][ERROR] HLA: Component reported fatal error: 'Low Level Agent'.

    [11812/2099201792][Fri Oct 10 2014 22:35:12][CSmHighLevelAgent.cpp:412][ERROR] HLA: Component reported fatal error: 'Protection Manager'.

    [11812/2067732224][Fri Oct 10 2014 22:35:18][CSmLowLevelAgent.cpp:531][ERROR] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

    [11812/2067732224][Fri Oct 10 2014 22:35:18][CSmProtectionManager.cpp:192][ERROR] HLA: Component reported fatal error: 'Low Level Agent'.

    [11812/2067732224][Fri Oct 10 2014 22:35:18][CSmHighLevelAgent.cpp:412][ERROR] HLA: Component reported fatal error: 'Protection Manager'.

    [11812/2088711936][Fri Oct 10 2014 22:38:51][CSmLowLevelAgent.cpp:531][ERROR] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

    [11812/2088711936][Fri Oct 10 2014 22:38:51][CSmProtectionManager.cpp:192][ERROR] HLA: Component reported fatal error: 'Low Level Agent'.

    [11812/2088711936][Fri Oct 10 2014 22:38:51][CSmHighLevelAgent.cpp:412][ERROR] HLA: Component reported fatal error: 'Protection Manager'.

    [11813/2183120640][Fri Oct 10 2014 22:39:43][CSmHttpPlugin.cpp:1671][WARNING] Unable to process SMSESSION cookie.

    [11813/2183120640][Fri Oct 10 2014 22:39:43][CSmLowLevelAgent.cpp:531][ERROR] LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'.

    [11813/2183120640][Fri Oct 10 2014 22:39:43][CSmProtectionManager.cpp:192][ERROR] HLA: Component reported fatal error: 'Low Level Agent'.

    [11813/2183120640][Fri Oct 10 2014 22:39:43][CSmHighLevelAgent.cpp:412][ERROR] HLA: Component reported fatal error: 'Protection Manager'.

    [11812/2130671360][Fri Oct 10 2014 22:39:44][CSmHttpPlugin.cpp:1671][WARNING] Unable to process SMSESSION cookie.

    [11812/2130671360][Fri Oct 10 2014 22:39:44][CSmHttpPlugin.cpp:1671][WARNING] Unable to process SMSESSION cookie.

    [11812/2130671360][Fri Oct 10 2014 22:39:46][CSmHttpPlugin.cpp:1671][WARNING] Unable to process SMSESSION cookie.



  • 2.  Re: login not working in SM clustered environment <
    Best Answer

    Posted Oct 13, 2014 04:27 AM

    The problem is solved now. We are using a custom authentication scheme. Turned out that the custom code (read jar file) was not deployed to one server in the cluster and the auth scheme initialization was failing on that server.

     

    Once the deployment was done properly, the problem got resolved.