CA Service Management

BSI uses 32 bit Active X controls in various parts of the application.  (Time Slots, Adapter Wizard, ect...)

The BSI 32 bit Active X controls will not install in a 64 bit Internet Explorer browser hence leading to the inability to run the Adapter Wizard and other functionality that incorporates usage of the Active X controls.

64 bit Versions of Internet Explorer prior to version 10 and up are not compatible with BSI because they do not allow installation of our 32 bit Active X controls.

Since Internet Explorer 10, 64 bit IE can run using 32 bit tabs.  This allows us to install our 32 bit Active X controls; thus, as of IE 10 and higher we are compatible with 64 bit IE.

Thanks for the tip Lester!

Lester Senk wrote:

 

BSI uses 32 bit Active X controls in various parts of the application.  (Time Slots, Adapter Wizard, ect...)

 

The BSI 32 bit Active X controls will not install in a 64 bit Internet Explorer browser hence leading to the inability to run the Adapter Wizard and other functionality that incorporates usage of the Active X controls.

 

64 bit Versions of Internet Explorer prior to version 10 and up are not compatible with BSI because they do not allow installation of our 32 bit Active X controls.

 

Since Internet Explorer 10, 64 bit IE can run using 32 bit tabs.  This allows us to install our 32 bit Active X controls; thus, as of IE 10 and higher we are compatible with 64 bit IE.

Great...finally I could let Microsoft install automatically IE!!! Only this software

Thanks,

Nelson Pita

Hi Lester,

Is it support CA BSI Client 8.3 with Windows 8.1 64 bits and Internet Explorer 11 ??

Did you test it?

I turn Off 64-bit Processes for Enhanced Protected Mode in your IE11 and seems that it is not working?!

Can you confirm please?

Thanks,

Nelson Pita