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WebView Triage Map Avg RT

Question asked by CathyWentworth on Oct 23, 2014

In WebView, when viewing the average response time for a .jsp under the Triage Map By Business Service - what is the difference between what is under the Customer Experience subgroup and the .jsp itself? It would seem that the CEM AvgRT should be higher since it is end to end, but it is not. Can anyone explain this fully?