Marco Antonio Velazquez Aldama

MailEater Error

Discussion created by Marco Antonio Velazquez Aldama on Nov 3, 2014
Latest reply on Nov 3, 2014 by Marco Antonio Velazquez Aldama

Hi,

 

I use mailbox to generate automatic ticket in a R12.9  system.

This is my template:

 

%INCIDENT_ID= GSET-312

%zactiserv= 400001

%zciudad= Mexico

%urgency= 1-When Possible

%resolution_method= PHONE

%resolution_code= CON ERRORES

 

These z objects are defined into text_api.cfg keyword as:

 

INCIDENT.ZACTISERV=zactiserv.INTEGER

INCIDENT.ZACTISERV_PERSID=zactiserv.INTEGER

 

the code worked with the PERSID on the email sent

 

%zactiserv= 400001

 

how can I make it work with the string:

 

%zactiserv= EXCELENTE

 

Can someone help?

thanks in advance

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