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Flag "VIP CI's" in CA SDM?

Question asked by peterbechlutzka on Nov 4, 2014
Latest reply on Nov 5, 2014 by Peter De Zutter

Is it possible to flag a "VIP configuration item" when it is attached on a Request/Incident?

We want to flag it to ensure more focus from our it-administrators and lead their attention to tickets with affected "VIP CI's".

We use CA SDM 12.9 and the field "Configuration Item" is available on both Request, Incident and Problem forms.

Thanks in advance!