CA Service Management

Hi team.

I've designed some Forms in SC. Does anyone know how to change RequestedFor user field when the Request is in submitting range?. I mean, before submitting a Request, I need to change the System Form's RequestedFor user field, but using other userid value which is getting from a custom form of the Request.

Thanks!

Regards.

Robinson MORALES.

Hi All - Any suggestions here for Robinson? Thanks! Chris

ROBINSON MORALES wrote:

 

Hi team.

I've designed some Forms in SC. Does anyone know how to change RequestedFor user field when the Request is in submitting range?. I mean, before submitting a Request, I need to change the System Form's RequestedFor user field, but using other userid value which is getting from a custom form of the Request.

 

Thanks!

Regards.

Robinson MORALES.

You should be able to modify it via the javascript that is part of the form.  (We have used something similar to update the priority.)

_.request.requestedFor = _.user.id;

csi.robinson did this work for you?

Initially we solved this on the backend with soap calls to read and update the request header (using PAM).

However, we needed some of the values updated immediately so they could be used for queries to populate other form fields.  This syntax allowed us to make the changes prior to the initial submission.