Many versions ago (before 12.1), we identified a problem with this lookup:
FROM SRM_RESOURCES RESOURCES, CMN_SEC_USERS USERS WHERE USERS.ID = RESOURCES.USER_ID AND
AND RESOURCES.PERSON_TYPE != 0
AND (@WHERE:PARAM:USER_DEF:INTEGER:IS_ACTIVE@ IS NULL or @WHERE:PARAM:USER_DEF:INTEGER:IS_ACTIVE@ = RESOURCES.IS_ACTIVE)
The problem: This query requires users to have Resource-View All rights. When assigning a resource to a risk or issue, a typical user does not need Resource-View All rights.
We opened a case on this so long ago, that it no longer shows up in the support case list for our company. We developed a workaround - custom field, with a custom lookup (below) and a process to copy the picked value from our custom field to the out of the box (OTB) field. This has been working well for years, but we had to turn off the issue/risk notifications - users get notified by the copy process, instead (back then, the risk/issue notifications could not be modified, did not contain much helpful info, and users did not want it along with the more informative Action Item email we were able to send to them). Works fine, but the Notifications portlet doesn't show Issues and Risks correctly.
SRM.PERSON_TYPE != 0
AND srm.last_name not like 'Admin%'
AND SRM.IS_ACTIVE = 1
We are on v.13.1.
Question: Has this issue been addressed in newer versions of Clarity, sorry, CA PPM?
Addressed could mean that the OTB query has been fixed or that customers now have access to modify and save the query via the UI. Already understand that risk/issue notifications can now be easily edited via the UI, allowing them to be packed with much more useful info than in years past.
Goal: We want to get back to OTB configuration for 'assigned to' fields, removing our workaround, with a solution that does not require Resource - View All rights give to all users.