I am using CA Service desk 12.5 in my organization and we can access to the system from mobile browser but I need to now if there is software in android os that making the accessing to the system easier
Later versions of Service Desk Manager 12.7 and up, include a mobile interface for accessing Service Desk via a web browser.
There are also mobile apps for Android and iOS.
This is not available for Service Desk 12.5.
However, Service Desk 12.5 has a legacy PDA interface.
When logging in to SD via the mobile browser, use: 'pda:username' in the User name field to get that interface.
Thanks for the question m.sobh and thanks for answering Shawn_Walsh. I've moved this question to the CA Service Management Community.
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