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Parent Incident/Request/Problem Property and Parent Problem Property in KD

Question asked by FIDSE01 Employee on Nov 19, 2014
Latest reply on Feb 27, 2015 by FIDSE01


You have 2 field in Document access properties of a KD:

- Parent Incident/Request/Problem

- Parent Problem

 

Parent Incident/Request/Problem is filled automatically whne you create a Solution using Activities of Incident/Request/Problem.

 

Question: What is the purpose of Parent Problem ?

Outcomes