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Setting up Attachment repository with Advanced Availability and Load Balancer

Question asked by KevinG. Employee on Nov 20, 2014
Latest reply on Dec 19, 2014 by Kyle_R

Environment:

1 Background

1 Standby

2 Application servers behind a load balancer

 

I have setup the Server records for the application servers to use https:\\load_balancer_alias:8686/CAisd/UploadServlet as the Attachment Servlet Path.  This does not seem to work as I receive a 404 page not found error.

Has anyone setup SDM 12.9 AA with application server behind a load balancer and configure the attachment repository?  I have the UNC path configured and the credentials setup.

 

If I change the repository to use Background Services:  Daemon Only, Servlet Server:  one of the app servers, Repository Server:  Background Server, I can upload attachments to tickets but I get an Authentication Error message when I try to view the attachment. 

 

Any ideas or help would be greatly appreciated.

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