I have a custmer that uses ITAM 12.8 for his asset management and also Service Desk.
When a new asset is created in ITAM it has the is_asset flag set, and the ci flag not set. As a result this asset is no CI and cannot be editet in Service Desk.
But this is a requirement for this customer. Some Service Desk user have no access to ITAM but must change CI attributes in Servicedesk
Is the a way to set the CI Flag and unselect the is_asset flag when a new asset is created?
I do this with an "after insert" trigger on the ca_owend resource table, but as a result I get errors with the synchronisation of the audit history between ITAM and Service Desk.
Any ideas how to handle this?