In SDM 12.6, attempting to use text input file to create multiple incidents. However, text_api only processes the last instance of each keyword and ignore all others, resulting in only one incident being created. CA support says this is not supported but a programmed solution may work. Has anyone tried this?
Input example:
%REQUESTER= 12345
%CUSTOMER=12345
%CATEGORY=desktop.software
%GROUP=mygroup
%ASSIGNEE={USERID}
%AFFECTED_SERVICE=Service Desk Manager
%SUMMARY= test 1 api input
%DESCRIPTION=test1
%REQUESTER= 12345
%CUSTOMER=12345
%CATEGORY=desktop.software
%GROUP=mygroup
%ASSIGNEE={USERID}
%AFFECTED_SERVICE=Service Desk Manager
%SUMMARY= test 2 api input
%DESCRIPTION=test2
The first ticket is bypassed and only the second ticket is created.