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How to create multiple tickets in one text input using text api?

Question asked by jeffery.mason on Nov 26, 2014
Latest reply on Dec 19, 2014 by Kyle_R

In SDM 12.6, attempting to use text input file to create multiple incidents. However, text_api only processes the last instance of each keyword and ignore all others, resulting in only one incident being created. CA support says this is not supported but a programmed solution may work. Has anyone tried this?

 

Input example:

 

%REQUESTER= 12345

%CUSTOMER=12345

%CATEGORY=desktop.software

%GROUP=mygroup

%ASSIGNEE={USERID}

%AFFECTED_SERVICE=Service Desk Manager

%SUMMARY= test 1 api input

%DESCRIPTION=test1

 

 

%REQUESTER= 12345

%CUSTOMER=12345

%CATEGORY=desktop.software

 

%GROUP=mygroup

%ASSIGNEE={USERID}

%AFFECTED_SERVICE=Service Desk Manager

%SUMMARY= test 2 api input

%DESCRIPTION=test2

 

The first ticket is bypassed and only the second ticket is created.

 

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